Summary
Overview
Work History
Education
Skills
LNGG
Timeline
Generic

EMILY WILLIAMS

Atlanta,GA

Summary

Experienced multi-family professional prepared to drive impactful results. Strong focus on team collaboration, adaptable to changing needs, and reliable in achieving goals. Skilled in conflict resolution, event planning, and community engagement. Known for excellent communication, leadership, and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Assistant Community Director

Woodward Management Partners
08.2024 - Current
  • Created comprehensive reports on leasing activity, occupancy rates, and resident feedback.
  • Managed administrative functions like month-end close and contract preparation.
  • Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
  • Coordinated community engagement initiatives to foster resident participation and satisfaction.
  • Analyzed community feedback data to drive improvements in service delivery and resident engagement strategies.
  • Collaborated with vendors to optimize maintenance services, improving response times and quality of service.
  • Established best practices for property management operations, enhancing overall community living experience.
  • Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
  • Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
  • Achieved higher renewal rates by conducting proactive lease renewal outreach campaigns tailored to individual resident needs.
  • Ensured compliance with fair housing regulations while assisting prospects with the leasing process for a diverse community environment.
  • Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
  • Enhanced curb appeal by overseeing landscaping projects and routine exterior maintenance efforts.
  • Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
  • Improved communication between management and residents by implementing new channels such as social media updates and monthly newsletters.
  • Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.

Leasing Consultant, Assistant Property Manager

Camden Property Trust
11.2020 - 08.2024


  • Develop and implement ideas to reduce operating expenses.
  • Administer preventative maintenance programs.
  • Assist in special projects for the department as needed.
  • Assist with inspections to prevent problems/identify opportunities in accordance with department policy.
  • Adhere to company, division and department policies and procedures and ensure property compliance with codes, regulations, and governmental agency directives.
  • Review and monitor daily work order report and weekly outstanding work order report.
  • Assist with customer billings and with collection process as requested.
  • Assist leasing representatives during the customer renewal process.
  • Assist the Senior Property Manager in the oversight of Administrative Assistant duties.
  • Assist with coordinating customer projects and follow-up on customer work requests.
  • Assist with follow-up on all customers' move-in and move-out punch list inspections.
  • Adhere to OSHA requirements related to the assigned portfolio.
  • Participates in conducting quarterly property inspections.
  • Managed leasing process from inquiry to contract execution, ensuring compliance with company policies.
  • Developed and maintained strong relationships with potential tenants, enhancing customer satisfaction and retention.
  • Conducted property tours and provided detailed information on amenities, features, and pricing structures.
  • Utilized CRM software to track leads, follow-ups, and lease agreements for improved operational efficiency.
  • Analyzed market trends to recommend competitive pricing strategies that align with organizational goals.
  • Trained and mentored junior leasing consultants on best practices and effective sales techniques.
  • Implemented digital marketing initiatives to enhance property visibility and attract diverse clientele.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Apartments Researcher Lead

Costar Group
03.2015 - 01.2020
  • Contribute to the growth of an accurate and complete database of multifamily real estate inventory.
  • Conduct daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data.
  • Investigate new space listings, recent sale and lease transactions, building ownership and construction in a market.
  • Conducted comprehensive market research to identify emerging trends and inform strategic decisions.
  • Analyzed data sets using advanced statistical tools to enhance accuracy of findings.
  • Collaborated with cross-functional teams to develop actionable insights for product development initiatives.
  • Designed surveys and questionnaires to capture relevant information from target demographics.
  • Presented research findings to stakeholders, facilitating informed decision-making processes.
  • Mentored junior researchers on best practices in data analysis and reporting methodologies.
  • Streamlined research processes, improving efficiency and reducing turnaround time for projects.
  • Developed and maintained databases to support ongoing research efforts and ensure data integrity.
  • Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
  • Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
  • Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.


Education

High School Diploma -

Towers High School
Decatur, GA
05.2007

Real Estate

Kaplan University
Atlanta, GA

Skills

  • Reducing Delinquency
  • Maintaining High Occupancy
  • Elevate Resident Satisfaction Levels
  • Strengthen Resident Retention Rates
  • Enhance Team Morale

LNGG

Full Professional
Spanish

Timeline

Assistant Community Director

Woodward Management Partners
08.2024 - Current

Leasing Consultant, Assistant Property Manager

Camden Property Trust
11.2020 - 08.2024

Apartments Researcher Lead

Costar Group
03.2015 - 01.2020

Real Estate

Kaplan University

High School Diploma -

Towers High School

Similar Profiles

CREATE PROFILE
EMILY WILLIAMS