Emily Williams
Atlanta,GA
Summary
Dynamic Assistant Property Manager with a proven track record in optimizing multifamily community operations, including leasing performance, rent collections, and delinquency control. Expertise in budgeting and expense management ensures consistent achievement of financial goals while maintaining high occupancy and renewal rates. Proficient in lease enforcement, vendor negotiation, and maintenance coordination, with a focus on operational efficiency and asset performance. Committed to enhancing resident satisfaction through exceptional service and effective relationship management.
Overview
11
11
years of professional experience
Work History
Assistant Community Director
Woodward Management Partners
Atlanta, Georgia
08.2024 - Current
- Created comprehensive reports on leasing activity, occupancy rates, and resident feedback.
- Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
- Managed administrative functions, like month-end close and contract preparation.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds, for seamless tenant transitions.
- Coordinated community engagement initiatives to foster resident participation and satisfaction.
- Collaborated with vendors to optimize maintenance services, improving response times, and quality of service.
- Managed rent collection activities, making certain that all payments were processed accurately and in accordance with company policies.
- Maintained a high occupancy rate through effective marketing strategies, and thorough follow-up with prospective tenants.
- Achieved higher renewal rates by conducting proactive lease renewal outreach campaigns tailored to individual residents' needs.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
- Facilitated resident engagement initiatives to enhance community participation and satisfaction.
- Coordinated maintenance requests and tracked progress using property management software.
Sales Manager
Camden Property Trust
Atlanta, Georgia
11.2020 - 08.2024
- Led sales team to exceed monthly revenue targets through strategic planning.
- Coordinated marketing initiatives to promote properties and attract potential tenants
- Fostered a positive team environment through effective communication and support efforts.
- Achieved company growth and brand development through market expansion and sales.
- Trained and mentored junior leasing consultants on best practices and effective sales techniques.
- Conducted property tours, delivering detailed information on amenities, features, and pricing structures.
- Utilized CRM software to track leads and lease agreements, enhancing operational efficiency.
- Analyzed market trends to recommend competitive pricing strategies aligned with organizational goals.
- Assisted in special projects for department as needed to support strategic initiatives.
- Participated in quarterly property inspections to assess conditions and identify improvement opportunities.
- Provided exceptional customer service, addressing tenant inquiries promptly to maintain positive relationships.
Apartments Researcher Lead
Costar Group
Atlanta, Georgia
12.2014 - 12.2020
- Contribute to the growth of an accurate and complete database of multifamily real estate inventory.
- Conduct daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data.
- Investigate new space listings, recent sales and lease transactions, building ownership, and construction in a market.
- Conducted comprehensive market research to identify emerging trends, and inform strategic decisions.
- Analyzed data sets using advanced statistical tools to enhance the accuracy of findings.
- Collaborated with cross-functional teams to develop actionable insights for product development initiatives.
- Designed surveys and questionnaires to capture relevant information from target demographics.
- Presented research findings to stakeholders, facilitating informed decision-making processes.
- Mentored junior researchers on best practices in data analysis and reporting methodologies.
- Streamlined research processes, improving efficiency, and reducing turnaround time for projects.
- Developed and maintained databases to support ongoing research efforts, and ensure data integrity.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
- Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
- Led research initiatives to identify market trends, and support strategic decision-making.
- Analyzed data sets using advanced statistical tools to derive actionable insights for clients.
Education
Some College (No Degree) - Real Estate
Kaplan University
Atlanta, GASkills
- Strong sales conversion rate
- Enhance resident retention
- Minimizing delinquency
- Digital marketing strategy
- Revenue development
- CRM and property management software
- Pricing analysis and market research
- Resident relations
- Rent collection
- Customer acquisition
- Occupant retention
- Invoicing expertise
- Resident satisfaction
- Tracking spreadsheets
- Crisis management
- Contract development
- Lease documents
- Due diligence
- Tenant relations
- Maintenance oversight
- Strategic planning
- Database management
- Microsoft office
- Video surveillance
- Teamwork and collaboration
- Market tracking
- Tenant and owner liaising
- Property tours and inspections
- Customer service
- Property maintenance
- Financing coordination
- Property marketing
- Environmental compliance
- Grounds and facility inspection
- Staff coordination
- Capital projects management
- Team building
- Budget planning
- Analytical thinking
- Security management and enhancement
Timeline
Assistant Community Director
Woodward Management Partners
08.2024 - Current
Sales Manager
Camden Property Trust
11.2020 - 08.2024
Apartments Researcher Lead
Costar Group
12.2014 - 12.2020
Some College (No Degree) - Real Estate
Kaplan University