Head Teller
Delta Community Credit Union
01.2019
- Responsible for cash forecasting, cash shipments, and branch balancing
- Electronically scan checks to Federal Reserve for collection
- Weekly, monthly, and on the spot coaching for approximately 10 employees including recommendations for performance and service improvements
- Point of contact for all vendor service calls both internal and external
- Research account posting errors and general ledger errors and correct according to policy
- Created new templates enhancing administrative branch tasks used credit union wide; innovated new and fresh approaches to create a more efficient environment
- Handle escalated member complaints
- Review accounts to make educated decisions for member exceptions to policy with leaving little to no risk for the company
- Ability to meet daily, weekly, quarterly and annual deadlines and prioritize time and tasks accordingly.
