Emily Willoughby
Jayess,MS
Summary
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in MS. Customer-oriented and hardworking individual with in-depth knowledge of title processing, record keeping and Microsoft, Excel. Strong mathematical, customer service and data entry skills. Detailed [Title Clerk] with 3 years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in Microsoft.
Overview
10
10
years of professional experience
Work History
Tag and Title Clerk-Collections-Warranty Advisor
Ford Motor Company
2022.01 - 2024.04
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents for Many States. Contacted [MS and Louisiana] Motor Vehicle determine the status Department to of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Coordinated price adjustment between buyers and sellers.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Paralegal Assistant
Ed Beans Attorney At Law
2016.01 - 2018.03
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Proactively updated attorneys on changes in laws or regulations relevant to ongoing cases or practice areas within the firm.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
Waitress
Santa Fe Cattle Company
2017.03 - 2018.01
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Waitress Supervisor
Applebee's Grill + Bar
2016.01 - 2017.01
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Store Manager
Abby's
2005.04 - 2009.02
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Southwest Community College
Summit, MSSkills
- Deadline Management
- Accuracy and Precision
- Notary Services
- Policy Adherence
- Vehicle Registration
- Outbound Calls
- Business Correspondence
- Service Quality
- Accounts Payable and Accounts Receivable
- Administrative Support
- Transfer Processes
- Title I Knowledge
- Customer Satisfaction
- Office Supplies and Inventory
- Production Standards
Timeline
Tag and Title Clerk-Collections-Warranty Advisor
Ford Motor Company
2022.01 - 2024.04
Waitress
Santa Fe Cattle Company
2017.03 - 2018.01
Paralegal Assistant
Ed Beans Attorney At Law
2016.01 - 2018.03
Waitress Supervisor
Applebee's Grill + Bar
2016.01 - 2017.01
Store Manager
Abby's
2005.04 - 2009.02
High School Diploma -
Southwest Community College
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