Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Wills

Burns

Summary

Dynamic professional with a proven track record at Dickson County Schools, excelling in teamwork and communication. Recognized for enhancing customer satisfaction and streamlining operations. Adaptable and detail-oriented, I leverage strong problem-solving skills and technical knowledge to achieve results in fast-paced environments. Committed to continuous improvement and fostering positive relationships.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for any position. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience

Work History

MTSS/ Deaf Education Aid

Dickson County Schools
11.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Works well with students.
  • Follow IEP/504 accommodations and modifications.

Field Support Representative

Redbox
06.2010 - 10.2013
  • Fostered a collaborative work environment among team members by actively participating in group discussions.
  • Enhanced customer satisfaction by providing timely and efficient field support services.
  • Streamlined workflow efficiencies by creating comprehensive work orders detailing task requirements, timelines, and resources needed for each assignment.
  • Filled in boxes with movies, took movies out that needed to be returned, cleaned the box, changed out the titles that were in the box, and helped customers with their movie selections.
  • Maintained up-to-date technical knowledge through continuous learning and attending industry events.
  • Ensured compliance with safety regulations, conducting risk assessments, and implementing necessary precautions during field operations.
  • Reduced equipment downtime by performing routine maintenance and troubleshooting tasks.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Electronics Sales Associate

Walmart
03.2006 - 06.2010
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
  • Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
  • Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
  • Checked to see if requested items were available from store's inventory.
  • Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
  • Participated in ongoing training opportunities to enhance product knowledge and refine selling techniques for continued professional growth within the role of Electronics Sales Associate.
  • Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
  • Processed credit and debit card payments to complete customer buying experience.
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Optimized display arrangement for better product visibility and appeal.
  • Organized in-store promotional events that significantly increased foot traffic.
  • Collaborated with team members to achieve sales goals and provide exceptional customer service.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.

Secretary

GrindersEdge Inc
06.2003 - 03.2006
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Bachelor of Science - Elementary Education/ Special Education

Grand Canyon University
Phoenix, AZ
10-2024

High School Diploma -

Dickson County Schools
Dickson, TN
05-2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

MTSS/ Deaf Education Aid

Dickson County Schools
11.2019 - Current

Field Support Representative

Redbox
06.2010 - 10.2013

Electronics Sales Associate

Walmart
03.2006 - 06.2010

Secretary

GrindersEdge Inc
06.2003 - 03.2006

Bachelor of Science - Elementary Education/ Special Education

Grand Canyon University

High School Diploma -

Dickson County Schools

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