Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emily Wilson

Morgantown,WV

Summary

Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem resolution and training initiatives, while implementing inventory control systems that reduced waste. Committed to fostering a high-performing team environment and consistently achieving financial goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

General Manager

McDonalds
06.2019 - 04.2025
  • Directed daily operations to ensure adherence to quality and service standards.
  • Trained and mentored team members on operational procedures and customer service excellence.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales trends to adjust staffing levels and enhance employee productivity.
  • Managed financial transactions, ensuring accuracy in cash handling and reporting processes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Manager

McDonalds
2013 - 2019
  • Led cross-functional teams to enhance operational efficiency and streamline workflows.
  • Conducted regular assessments of team performance, providing feedback to drive accountability and improvement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Crew Trainer

McDonalds
06.2011 - 06.2013
  • Trained new crew members on operational procedures and customer service standards.
  • Ensured compliance with food safety and sanitation guidelines during daily operations.
  • Assisted management in maintaining inventory accuracy and stock levels.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.

Crew Member

McDonalds
06.2010 - 06.2011
  • Provided exceptional customer service by greeting and assisting patrons promptly.
  • Maintained cleanliness and organization of dining and kitchen areas to ensure a positive experience.
  • Operated point-of-sale systems efficiently to process transactions accurately and swiftly.
  • Collaborated with team members to prepare food items according to established recipes and standards.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

Keyser High School
Keyser, WV
05.2012

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Time management
  • Staff management
  • Training and development
  • Staff training/development
  • Inventory control
  • P&L management
  • Schedule management
  • Deadline oriented
  • Consistently meet goals

Certification

Servsafe

Hamburger University

Timeline

General Manager

McDonalds
06.2019 - 04.2025

Crew Trainer

McDonalds
06.2011 - 06.2013

Crew Member

McDonalds
06.2010 - 06.2011

Manager

McDonalds
2013 - 2019

Keyser High School

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Emily Wilson