Emily Windorski

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Cross-trained and provided backup support for organizational leadership.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Educated customers about billing, payment processing and support policies and procedures.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

lead a team of 10 or less ensuring they deliver high quality customer care

making sure the lottery and the cash registers match to the last person

money transfer/ Money orders

• Performed cash, card and check transactions to complete customer purchases.
• Processed refunds and exchanges in accordance with company policy.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Greeted customers entering store and responded promptly to customer needs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.