Summary
Overview
Work History
Education
Skills
References
Timeline
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Emily Witcher

Prattville,AL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Part-Time Keyholder

Joann Fabrics
Montgomery, AL
08.2024 - Current
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Verified accuracy of register tills at beginning and end of shift.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.

Store Associate

Craft Closet Consignment Sale
Prattville, AL
09.2023 - 06.2024
  • Assisted with store operations and inventory management
  • Completed opening and closing procedures to ensure a smooth working environment
  • Counted registers and handled deposits
  • Interacted with customers on a daily basis and assisted them with any problem or question they had
  • Handled phone calls with customers and other stores in order to provide the best customer experience
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Part-Time Closing Manager

Michaels Craft Store
Prattville, AL
03.2022 - 12.2022
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Support Specialist

Michaels Craft Store
Prattville, AL
06.2021 - 02.2022
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Discussed issues with team members to provide resolution and apply best practices.

Education

Bachelor of Arts - History

Auburn University-Montgomery
Montgomery, AL
05.2023

Skills

  • Industry Best Practices
  • Oversee Administrative Functions
  • Store Opening and Closing Procedures
  • Staff Training
  • Complex Problem-Solving
  • Billing and Payment Processing
  • Online Orders Preparation
  • Money Handling
  • Issue Resolution
  • Customer Service
  • Cash Handling Accuracy
  • Alarm systems
  • Bank Deposits

References

Justin Robertson: Former Store Manager for Craft Closet

  • Phone: (334) 303-3888

Willie Gilmer: Closing Manager for Joann Fabrics

  • Phone: (404) 558-6366

Timeline

Part-Time Keyholder

Joann Fabrics
08.2024 - Current

Store Associate

Craft Closet Consignment Sale
09.2023 - 06.2024

Part-Time Closing Manager

Michaels Craft Store
03.2022 - 12.2022

Support Specialist

Michaels Craft Store
06.2021 - 02.2022

Bachelor of Arts - History

Auburn University-Montgomery

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