Emily Wonderly
Harrisonburg,VA
Summary
I am Emily Wonderly and I recently graduated high school. I am 18 years old with 2-3 years of experience with food service and customer service. I am enrolled in Sweet Briar college for the first year in August.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dining Services Employee
Washington and Lee University
Lexington , VA
03.2023 - 05.2024
- Verified inventory accuracy by comparing physical counts to computer-generated reports.
- Maintained records of items received, stocked, and shipped.
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Monitored environmental conditions in the clean room, such as temperature and humidity.
- Performed regular maintenance on cleanroom equipment to ensure optimal performance.
- Completed daily logbooks to document activities and report any issues or abnormalities.
Restaurant Hostess
Ruby Tuesday
Lexington , VA
05.2022 - 08.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Busser
Natural Bridge Hotel
Natural Bridge, VA
04.2021 - 08.2021
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Delivered food orders to tables in a timely manner according to company standards.
- Ensured that each table was properly set before seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Organized storage areas for clean dishes and stocked linens.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
Education
High School Diploma -
Rockbridge County High School
Lexington, VA05-2024
Skills
- Excellent customer service
- Food safety knowledge
- Special Event Coordination
- Staff Training and Development
- Table setting arrangement
- Beverage Preparation
- Performance Improvement
- Dining room organization
- Table setup
- Customer seating
- Food safety understanding
- Stress Tolerance
- Appointment Scheduling
- Animal Handling
- Sanitation Procedures
- Paw Pad Care
- Nail Trimming
- Meal Preparation
Certification
- OSHA 10 certified
Languages
Latin
Limited
References
References available upon request.
Timeline
Dining Services Employee
Washington and Lee University
03.2023 - 05.2024
Restaurant Hostess
Ruby Tuesday
05.2022 - 08.2022
Busser
Natural Bridge Hotel
04.2021 - 08.2021
High School Diploma -
Rockbridge County High School
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