Summary
Overview
Work History
Education
Skills
Timeline
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Emily Wood

Richmond

Summary

My name is Emily Wood, I am a 2023, VCU graduate trying to branch out my skills in new working environments! My jobs typically have been in the restaurant business in various positions such as: server, hostess, and bartender. This has allowed me to strengthen my communication, multitasking, and fast-paced adaptive skills. My degree in Human Centered Culture and Politics is an interdisciplinary degree with minors in psychology, political science, and Italian culture. My initial goal was to study political behavior and human patterns on a global/international scale. Now I have come to realize that I needed to start within my own community first! My Italian minor taught me how to study and appreciate a completely different culture, language, and society. I believe that it is crucial to helping the community for intersectional outreach on mental health, understanding, and awareness.

I currently work at Quality Transportation Services in Mechanicsville, Va. As part of the Quality Transportation Services, Inc. team, our focus is on optimizing rail logistics with a blend of humanistic studies knowledge and practical competencies gained since joining in August 2023. With a Bachelor's degree from Virginia Commonwealth University, we've established a reputation for addressing complex transportation challenges through critical thinking and a profound understanding of human factors that influence logistics operations. Our approach integrates a humanities perspective, enhancing efficiency and client satisfaction in the rail logistics domain.

Overview

8
8
years of professional experience

Work History

Rail Logistics Analyst

Quality Transportation Services Inc.
08.2023 - Current
  • Analyzed logistics data to optimize supply chain processes and reduce operational costs.
  • Developed and implemented inventory management strategies, enhancing accuracy and reducing discrepancies.
  • Coordinated cross-functional teams to streamline transportation operations, improving delivery timelines.
  • Monitored key performance indicators, identifying areas for improvement in logistics efficiency.
  • Here are my daily duties when analyzing around 2,000 railcars a day:
Identifying Issues and Intervening with Carriers Directly
  • Late Release of Loaded Shipments
  • Bad Ordered Cars
  • Billing Issues and Misclassified Cars
  • Diversions and Reconsignments
  • Yard Delays and Slow Moving Shipments
  • En route Delays and Routing Variations
  • Broker and Customs Delays and Issues
  • Holds and Storage Issues
  • Interchange Delays
  • Product Refusals & Misappropriated Railcars
  • Unloading Delays and Yard Congestion
  • Wrong Carrier, Destination, Car Number, etc.

Server

Willow Oaks Country Club
10.2022 - 09.2023
  • Delivered exceptional customer service, ensuring guest satisfaction and loyalty through attentive dining experiences.
  • Managed table assignments efficiently, optimizing workflow and minimizing wait times during peak hours.
  • Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
  • Trained new servers on club protocols, enhancing team performance and operational consistency.
  • Implemented inventory tracking procedures, reducing waste and improving stock management accuracy.
  • Led team meetings to discuss menu updates and service improvements, fostering a collaborative environment.
  • Developed strong relationships with members, promoting events and specials to enhance club engagement.
  • Resolved guest complaints promptly, maintaining a positive atmosphere and ensuring repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Red Lobster
07.2021 - 09.2023
  • Hostess, take out personnel, bartender
  • Waitress/Cashier
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Waitress/Cashier

Stuart Family Restaurant
10.2017 - 08.2021

Education

Bachelor of Interdisciplinary Studies - Psychology & Political Science

Virginia Commonwealth University (VCU)
Richmond, VA
07.2022

Skills

  • COURSEWORK: International Relations; Psychology of Adolescence; Politics of The Environment; Research Methods in Poli-Sci; Social Psychology; Industrial Psychology; Health Psychology; Transnational Migration; Perception in Psychology; Urban Politics; Physiological Psychology
  • Logistics analysis
  • Punctual and dependable
  • Problem-solving
  • Analytical thinking
  • Efficiency improvement
  • Process optimization
  • Customer service
  • Supply chain operations

Timeline

Rail Logistics Analyst

Quality Transportation Services Inc.
08.2023 - Current

Server

Willow Oaks Country Club
10.2022 - 09.2023

Server

Red Lobster
07.2021 - 09.2023

Waitress/Cashier

Stuart Family Restaurant
10.2017 - 08.2021

Bachelor of Interdisciplinary Studies - Psychology & Political Science

Virginia Commonwealth University (VCU)