Emily Woodard
Rockwall,TX
Summary
Focused Director of Operations with a background spent overseeing budget, personnel and regulatory concerns. A highly collaborative leader with skills in assigning caseloads, participating in meetings with clinical staff and ensuring that facility policies are observed. Offering exemplary communication and organizational skills.
Overview
16
16
years of professional experience
Work History
Director of Clinical Operations
Clinovators
12.2021 - 02.2024
- Enhanced patient care quality by developing and implementing streamlined clinical processes.
- Reduced operational costs through efficient resource allocation and budget management.
- Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
- Led cross-functional teams for successful project execution within established timelines.
- Increased patient satisfaction ratings with timely, effective communication strategies.
- Developed comprehensive risk management plans to minimize potential issues in clinical operations.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support among team members.
- Implemented innovative technology solutions to increase efficiency in data collection and analysis for clinical trials.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Provided regular updates on performance to senior leadership through comprehensive reporting and data-driven insights.
Center Operations Director
Concentra Medical Center
10.2016 - 07.2021
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leaders to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Practice Operations Manager
White Wilson Medical Center
04.2012 - 06.2016
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Monitored budget and utilized operational resources.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Medical Billing Supervisor
Medical Resource Management
02.2008 - 04.2012
- Enhanced accuracy of claims submissions through thorough reviews and staff training.
- Reduced claim denials by maintaining up-to-date knowledge of insurance policies and regulations.
- Improved efficiency in the medical billing process by streamlining workflows and implementing best practices.
- Increased revenue by identifying underpayments and errors, ensuring proper reimbursement from insurance companies.
- Managed a team of medical billers, providing guidance and support for their professional development.
- Conducted regular audits to ensure compliance with federal, state, and industry guidelines.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Developed customized reports for management review, highlighting trends in key performance metrics such as claim denial rates and days outstanding for accounts receivable balances.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
- Posted and adjusted payments from insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Precisely evaluated and verified benefits and eligibility.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Filed and updated patient information and medical records.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Evaluated patients' financial status and established appropriate payment plans.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Delivered timely and accurate charge submissions.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer concerns and questions on daily basis.
Education
Associates - Healthcare Administration and Management
University of Phoenix
Phoenix, AZ02.2012
Skills
- Audit preparation
- Stakeholder Communication
- Document Management
- Protocol development
- Staff Development
- Clinical Leadership
- Budget Oversight
- Performance Improvement
- Clinical Quality Improvement
- Problem-Solving
- Facility Inspections
- Critical Thinking
Accomplishments
- Managed and tracked certification and re-certification schedules for over 20 staff.
- Participated in 1st class of Distinguished Leadership Program at Concentra.
- Supervised team of up to 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of NCQA Accreditation.
- Reduced VA Grievances to 1% over the last year by implementing astounding customer service relations with patients
- Experience with multiple Clinic Start Ups
- Decreased Revenue Barrier from 18% to 8.8%
- Environment of Care Quality Audits for Joint Commission averaged 94%
- Successfully managed $800K-$5M vaccine inventory
- Trained Executive Leadership in their roles
References
References and Recommendation Letters available upon request
Languages
English
Native or Bilingual
Timeline
Director of Clinical Operations
Clinovators
12.2021 - 02.2024
Center Operations Director
Concentra Medical Center
10.2016 - 07.2021
Practice Operations Manager
White Wilson Medical Center
04.2012 - 06.2016
Medical Billing Supervisor
Medical Resource Management
02.2008 - 04.2012
Associates - Healthcare Administration and Management
University of Phoenix
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