EMILY WOODS
Deland,FL
Work Preference
Summary
Results-driven professional with over 15 years of diverse experience in education and the SaaS industry, including 5 years in dynamic SaaS startup environments. Expertise includes project management, cross-functional collaboration, customer enablement, and process improvement. Proven ability to design and implement scalable solutions that enhance engagement and deliver successful outcomes. Committed to leveraging a strong background to drive innovation and efficiency in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Customer Education Program Manager
Pathify
10.2025 - 05.2026
- Managed and oversaw the customer-facing community platform, Collegium, including content management, branding, engagement initiatives, and process optimization.
- Led a large-scale community relaunch in partnership with Marketing, including campaign strategy, customer communications, and platform improvements.
- Collaborated with developers and cross-functional teams to create and enhance dashboard widgets and customer-facing platform features.
- Developed customer resources, training materials, and educational content to support platform adoption and engagement.
- Provided strategic consulting and training to customers during implementation, helping drive successful onboarding and long-term customer success.
Senior Training Specialist
Pathify
12.2022 - 10.2025
- Spearheading comprehensive 12-week instructor-led live training sessions, covering the entire Pathify platform for implementation clients.
- Developing and curate a robust training curriculum, ensuring comprehensive coverage of platform features.
- Authoring best practices documentation to enhance user proficiency and streamline processes.
- Driving continuous improvement initiatives by leveraging customer feedback to refine training content and methodologies.
Customer Success Manager
Pathify
08.2020 - 12.2022
- Successfully project-managed and launched customer implementations, ensuring seamless transitions and optimal user experiences.
- Provided hands-on administrative training, and ongoing support, and acted as a client advocate throughout the product adoption phase.
- Collaborated closely with the product team, serving as the voice of the customer to expedite solutions and enhancements.
- Maintained exceptional customer satisfaction with a consistent 96% rating based on post-implementation surveys.
Product Manager
Embry-Riddle Aeronautical University
04.2019 - 08.2020
- Orchestrated the rollout of the student portal platform for the Worldwide campus, ensuring successful deployment and adoption.
- Collaborated with marketing teams to execute effective rollout campaigns, driving awareness and engagement.
- Delivered comprehensive platform training and support to staff through documentation and interactive training sessions.
Adobe Connect Trainer
Embry-Riddle Aeronautical University
11.2017 - 04.2019
- Conducted specialized training sessions for faculty on Adobe Connect software via the Canvas LMS, empowering educators with advanced collaboration tools.
- Developed training documentation in HTML/CSS format, enhancing accessibility and user engagement.
- Designed and implemented an Online Readiness and Worldwide Orientation course, equipping students with essential skills for online learning success.
eLearning Specialist II
Embry-Riddle Aeronautical University
10.2015 - 11.2017
- Demonstrated excellence in technical support, consistently resolving complex issues and queries related to the Canvas LMS and various system integrations.
- Provided extensive technical training and support to over 7,000 students and faculty members, spanning 500+ courses.
English I Teacher
Volusia County Schools
11.2010 - 10.2015
- Managed a diverse classroom of approximately 150 students annually, fostering a conducive learning environment and addressing individual learning needs effectively.
- Developed innovative lesson plans to stimulate student engagement and facilitate effective learning outcomes.
- Actively participated in professional development workshops to refine teaching techniques and enhance classroom management skills.
Education
Masters of Science - Leadership
Embry-Riddle Aeronautical University
01-2018
Bachelor of Arts - Writing Arts
Rowan University
01-2010
Skills
- Project management tools proficiency
- Creative project management
- Educational leadership
- Program planning
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Organizational leadership
- Reliability
- Excellent communication
Career Highlights
- Involved in 70 implementations at Pathify serving as a customer success manager and training specialist.
- Achieved a stellar 96% Net Promoter Score (NPS) consistently while serving as a Customer Success Manager.
- Maintained an outstanding A average on all customer feedback surveys, showcasing excellence in training service delivery during implementations.
- Recognized as the Above and Beyond Employee of the Year 2017 at Embry-Riddle Aeronautical University.
Timeline
Customer Education Program Manager
Pathify
10.2025 - 05.2026
Senior Training Specialist
Pathify
12.2022 - 10.2025
Customer Success Manager
Pathify
08.2020 - 12.2022
Product Manager
Embry-Riddle Aeronautical University
04.2019 - 08.2020
Adobe Connect Trainer
Embry-Riddle Aeronautical University
11.2017 - 04.2019
eLearning Specialist II
Embry-Riddle Aeronautical University
10.2015 - 11.2017
English I Teacher
Volusia County Schools
11.2010 - 10.2015
Bachelor of Arts - Writing Arts
Rowan University
Masters of Science - Leadership
Embry-Riddle Aeronautical University