Emily Workman
Liberal ,MO
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Receptionist
Nevada Regional Medical Center
11.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected copay payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Caregiver
Louis Steele
09.2014 - 02.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Education
High School Diploma -
Bronaugh High School
Bronaugh, MO05.2014
Skills
- Telephone Skills
- Mail Handling
- Verbal and Written Communication
- Customer and Client Relations
- Sorting and Labeling
- Time Management
- Multi-Line Telephone Systems
- Office Equipment Operation
- Data Inputting
- Information Protection
- Organization Skills
- Reception Desk Management
- Visitor Check-In
- Appointment Booking
- Confirming Transactions
- Greeting and Seating Clients
- Administrative and Clerical Support
- Mail Preparation and Sorting
- Appointment Confirmation
- Answer Telephone Calls
- Call Answering and Routing
- Patient Information Collection
- Billing and Payment Processing
- Making Appointments
- Patient Reception
- Call Transfers
Timeline
Receptionist
Nevada Regional Medical Center
11.2019 - Current
Caregiver
Louis Steele
09.2014 - 02.2019
High School Diploma -
Bronaugh High School
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