Emily Rinaldi
Rineyville,KY
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of tools and methodologies. Committed to improving overall business processes.
Overview
25
25
years of professional experience
Work History
Sr Specialist, Account Management
Cardinal Health
04.2021 - Current
- Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
- Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
- Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions.
Sr Customer Service Representative
Cardinal Health
08.2015 - 04.2021
- Processed, scheduled, and executed customer orders for new and established customers
- Informed customers of product, price, and policy changes to educate on issues and resolve concerns
- Engaged clients in person and over phone to answer questions and address complaints.
Sr Certified Pharmacy Technician
Sams Club
08.2013 - 08.2015
- Maintained proper drug storage procedures, registries, and records for controlled medications
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Sr Certified Pharmacy Technician
Walgreens
04.1999 - 08.2013
- Maintained proper drug storage procedures, registries, and records for controlled medications
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Associate degree - Business Management
Elizabethtown Community and Technical College
05.2004
High School Diploma -
Central Hardin High School
05.2001
Skills
- Relationship Building
- Task Prioritization
- Data Visualization
- Effective Communication
- Complaint Resolution
- Account Management
- Computer Skills
- Problem Solving
- Root Cause Analysis
- Quality Assurance
Timeline
Sr Specialist, Account Management
Cardinal Health
04.2021 - Current
Sr Customer Service Representative
Cardinal Health
08.2015 - 04.2021
Sr Certified Pharmacy Technician
Sams Club
08.2013 - 08.2015
Sr Certified Pharmacy Technician
Walgreens
04.1999 - 08.2013
Associate degree - Business Management
Elizabethtown Community and Technical College
High School Diploma -
Central Hardin High School
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