Emily Wu
Brooklyn,NY
Summary
Dynamic professional with proven expertise in clinical background and exceptional patient relations, honed at Retina Specialist - Dr. John Khadem. Excelled in HIPAA compliance and medical documentation, enhancing patient trust and the ability to use evolve critical thinking skills. Demonstrated leadership in training and operational improvements, boosting efficiency and patient satisfaction.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Medical Receptionist
Retina Specialist - Dr. John Khadem
05.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Registered and verified patient records before triage with most up-to-date information.
Barista Trainer
Starbucks
04.2020 - 04.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Developed customized training programs tailored to individual barista needs and skill levels.
Assistant Manager
Nature's Grill
01.2018 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Developed loyalty program that encouraged repeat business and increased customer engagement.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Education
Some College (No Degree) -
Borough of Manhattan Community College of The City University of New York
New York, NY 09.2020 - 05.2022
Bachelor of Science - Health Promotions And Science
St. Francis College
Brooklyn, NY01.2025
GED -
Fort Hamilton High School
Brooklyn, NY 01.2020
Skills
- Patient Scheduling
- Insurance Verification
- Multitasking
- HIPAA Compliance
- Medical Documentation
- Health Promotion
- Critical Thinking
- Patient Relations
- Patient Monitoring
- Time Management
- Clear Patient Communication
- Task Prioritization
Languages
English
Full Professional
Chinese (Cantonese)
Professional Working
Timeline
Front Desk Medical Receptionist
Retina Specialist - Dr. John Khadem
05.2022 - Current
Some College (No Degree) -
Borough of Manhattan Community College of The City University of New York
09.2020 - 05.2022
Barista Trainer
Starbucks
04.2020 - 04.2022
Assistant Manager
Nature's Grill
01.2018 - 10.2019
Bachelor of Science - Health Promotions And Science
St. Francis College
GED -
Fort Hamilton High School
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