Emily Wulzen

+ Daily communication with handymen

+ Communicate with community managers and property managers via email

+ Create, assign and schedule jobs for incoming work

+ Contact and schedule visits with residents for repairs

+ Upload notes and pictures to completed job

+ Send job completion email and invoice for job

+ Provided exceptional customer service, ensuring a positive shopping experience for all customers

+ Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions

+ Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift

+ Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business

+ Provided exceptional customer service to residents by promptly addressing inquiries, concerns, and requests

+ Managed front desk operations including greeting visitors, receiving packages, and coordinating deliveries

+ Coordinated maintenance and repair services for residents' units, ensuring timely resolution of issues

+ Coordinated transportation arrangements for residents including taxi/ride-sharing services

+ Communicated with guests prior to arrival via phone and email

+ Scheduled outside events for guests i.e extra golf, dinners

+ Balanced multiple tasks simultaneously while consistently meeting deadlines during high volume periods

+ Managed time base on priority of prep list

+ Effectively communicate with chefs about levels on product throughout the evening

+ Scaled out and mixed ingredients according to recipes and procedures

+ Ensured bakery and work station were well kept throughout shift

+ Prepared wide variety of goods such as cakes, cookies, breads and specialty items

+ Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

+ Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

+ Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

+ Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

+ Upsold additional products or services to customers based on their needs and preferences

+ Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.