Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Wyatt

Sparks,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Owner

Morgan's Auction House
03.2022 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Maintain social media accounts to promote company.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.

Transportation and Parking Office

Broadway Services, Inc.
08.2021 - Current
  • Interacted with the public to give directions, explain rules, and regulations and respond to inquiries.
  • Attended daily briefings with supervisors to discuss issues or concerns.
  • Address issues or concerns of the public or staff parking in our many garages.
  • Respond to emails promptly and professionally.
  • Work with other departments to fulfill their parking needs.
  • Developed and maintained positive rapport with passengers and other personnel.
  • Fill in as needed as shuttle driver
  • Maintain up to date information on all shuttle routes in Baltimore and DC
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Manager

Bloxom Mini Mart
01.2019 - 04.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

High School Diploma -

Hereford High School
Parkton, MD
05.2008

Skills

  • Planning and Execution
  • Vendor Relations
  • Opportunity Identification
  • Small Business Operations
  • Paperwork Processing
  • Product Knowledge
  • Multi-Line Phone Talent
  • Problem-Solving Abilities
  • Customer Relations
  • Documentation
  • System Implementation
  • Service Standard Compliance
  • Client Relations

Timeline

Owner

Morgan's Auction House
03.2022 - Current

Transportation and Parking Office

Broadway Services, Inc.
08.2021 - Current

Manager

Bloxom Mini Mart
01.2019 - 04.2020

High School Diploma -

Hereford High School

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Emily Wyatt