Emily Xiong
Sacramento,CA
Summary
Proven track record in delivering exceptional patient care and customer service, as demonstrated at Oroville Hospital Post Acute Center. Excelled in vital signs monitoring and fostering a compassionate environment, enhancing patient satisfaction. Skilled in adapting to change and resolving conflicts, significantly improving loyalty and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CNA Student
Oroville Hospital Post Acute Center
02.2024 - 06.2024
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
Customer Service Representative
Party City
09.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
CNA Certification - CNA
Oroville Hospital
Oroville04.2024
Skills
- Vital signs monitoring
- Feeding Assistance
- Basic Life Support
- Adaptable to change
- Healthcare ethics
- Patient care excellence
- Patient Safety
- Physical assessments
Certification
- CNA - Certified Nursing Assistant
Timeline
CNA Student
Oroville Hospital Post Acute Center
02.2024 - 06.2024
Customer Service Representative
Party City
09.2022 - 11.2022
CNA Certification - CNA
Oroville Hospital
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