Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Timeline
Generic

Emily Yanez

Harlingen

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Merchandise Processing Associate

Texas Thrift Stores
03.2024 - Current
  • Load and unload carts, inspect clothes, linens, accessories; Classify items based upon manufacturer, quality, and condition levels; Clean and prepare items for the sales floor

Sales Representative

Road Ranger, LLC Subway
02.2023 - 07.2023
  • Make sandwiches, restock, prep, clean

Peddle Customer Service Representative

TaskUs
02 2022 - 09 2022
  • Company Overview: remote
  • Providing quotes on vehicles based on the details client has provided. Scheduling pick ups
  • Remote
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Advance Call Center Technologies
02 2020 - 02 2021
  • Company Overview: remote
  • Providing account details regarding premiums, documents received or missing. Note details on clients account based on the information that was provided.
  • Remote
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Dillard's, Inc.
06 2018 - 01 2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Sales Associate

Bealls (Stage)
11 2016 - 06 2018
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Student Intern

All About Kids Home Health
03 2016 - 05 2016
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

Some college - Medical Assisting

Southern Careers Institute
Harlingen, TX
06.2016

Some college -

Texas State Technical College
Harlingen, TX
08.2014

High school diploma -

Harlingen High School
Harlingen, TX
05.2012

Skills

  • Sales
  • Retail Sales
  • Merchandising
  • Cash Handling
  • Pricing
  • Customer Service
  • Organizational Skills
  • Freight Experience
  • Technical Support
  • Troubleshooting
  • Cash register
  • Phone etiquette
  • Typing
  • Call center
  • Computer skills
  • VPN
  • Windows
  • HIPAA
  • Microsoft Word
  • Communication skills
  • Filing
  • Medical terminology
  • Microsoft Excel
  • Kitchen experience
  • Quick service & fast food restaurant
  • Outbound calling
  • Customer support
  • Food preparation
  • Production methods
  • Visual inspections
  • Manufacturing
  • Worksite safety
  • Quality assurance

Custom

Harlingen, TX

Personal Information

Authorized To Work: US for any employer

Timeline

Merchandise Processing Associate

Texas Thrift Stores
03.2024 - Current

Sales Representative

Road Ranger, LLC Subway
02.2023 - 07.2023

Peddle Customer Service Representative

TaskUs
02 2022 - 09 2022

Customer Service Representative

Advance Call Center Technologies
02 2020 - 02 2021

Customer Service Representative

Dillard's, Inc.
06 2018 - 01 2020

Sales Associate

Bealls (Stage)
11 2016 - 06 2018

Student Intern

All About Kids Home Health
03 2016 - 05 2016

Some college - Medical Assisting

Southern Careers Institute

Some college -

Texas State Technical College

High school diploma -

Harlingen High School
Emily Yanez