Emily Yost
Leesburg,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Manager
Chick-fil-A
08.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Adult Leader
Lee County Extended Day Program
08.2017 - 05.2018
- Assisted in the supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
- Developed trusting relationships with both students and parents, fostering a supportive and welcoming environment for all participants.
- Improved student behavior and social skills through the implementation of structured activities and positive reinforcement techniques.
Education
Bachelor of Science - Business
Abraham Baldwin Agricultural College (ABAC)
Tifton, GA05.2022
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Policy Implementation
- Training and Development
- Scheduling and Coordinating
Timeline
Manager
Chick-fil-A
08.2018 - Current
Adult Leader
Lee County Extended Day Program
08.2017 - 05.2018
Bachelor of Science - Business
Abraham Baldwin Agricultural College (ABAC)
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