Emily Young
Wheatfield,IN
Summary
Organized and detail-oriented with 16 years of customer service and 8 years of consumer sales experience. Focused on maintaining high levels of accuracy and efficiency to achieve goals. Self-motivated professional offering strong communication and quick-thinking skills. Works effectively in teams, as well as independently. Who provides well rounded customer service with strong communication skills, and sales experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Sr. Business Implementation Specialist
Nitco
04.2019 - Current
- Led the implementation of Business Technology solutions for clients, ensuring seamless integration and optimal functionality
- Collaborated closely with clients to understand their business needs and objectives, translating requirements into actionable implementation plans
- Managed project timelines, budgets, and resources to deliver projects on time and within budget constraints
- Implemented best practices in project management and change management to minimize disruptions and maximize client satisfaction
- Conducted thorough post-implementation reviews to evaluate outcomes and identify areas for continuous improvement
- Achieved best client outcomes by cultivating an understanding of the client's needs with products offered to fit the client's needs
- B2B and B2C sales coupled with inside and outside sales
- Implementing high volume complex service orders for entire team
- Managing services to meet customer needs and industry regulations
- Regularly attend community events while maintaining community relationships
- Keeping highly organized to manage individual and team member’s projects, sales, work orders, and installs
- Maintain strong internal relationships to facilitate company’s growth.
Financial Representative
Western & Southern Financial Group
06.2016 - 05.2018
- Understanding of policies and procedures to accurately provide quality financial products to help clients meet their own financial goals
- Built strong relationships with clients through transparent communication and trust-building activities.
- Increased client satisfaction by providing comprehensive financial advice and personalized solutions.
- Met with customers to assess needs, financial status, and eligibility.
Sales Representative
AFC International
09.2015 - 01.2016
- Responsible for accurately identifying the correct product for the customer based upon their application of the target product
- Creating price purposeless and processing purchase orders
- Responsible for receiving and sending shipments of product as well as supplies
- Supplied customers with product information and technical support.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
Assistant Branch Manager
DeMotte State Bank
08.2010 - 09.2015
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained employees on cash drawer operation
- Adhered to DeMotte State Bank’s security and audit procedures
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Maintained confidentiality of bank records and client information
- Delivered prompt, accurate and, excellent customer service
- Participated in course work and classes pertaining to current banking procedures and banking laws.
Education
Psychology & Criminal Justice Major -
Saint Joseph’s College
Rensselaer, IN01.2013
Academic Honors Diploma -
Kankakee Valley High School
Wheatfield, IN05.2010
Skills
- Technology Integration
- Client Relationship Management
- Strategic Planning
- Change Management
- Problem-Solving
- Communication
- Team Collaboration
- Business Analysis
- Risk Management
- B2B and B2C sales experience
- Issue Resolution
- Highly proficient in Sales Force, Elation, Google, Microsoft Teams
- Client management and Training
Timeline
Sr. Business Implementation Specialist
Nitco
04.2019 - Current
Financial Representative
Western & Southern Financial Group
06.2016 - 05.2018
Sales Representative
AFC International
09.2015 - 01.2016
Assistant Branch Manager
DeMotte State Bank
08.2010 - 09.2015
Psychology & Criminal Justice Major -
Saint Joseph’s College
Academic Honors Diploma -
Kankakee Valley High School
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