Emily Stegall
Customer Service
Albany,OR
Summary
Friendly sales associate adept at working in diverse retail and customer service environments. Enthusiastic, outgoing employee proficient at building positive relationships with new and existing customers by offering superior customer service. Team player and strong communicator who consistently exceeds customer service expectations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Loxcreen
Woodburn, OR
02.2013 - 10.2013
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Operator, Guest Services
Target
Keizer, OR
11.2011 - 02.2013
- Answered and quickly redirected up to 5 calls per at a time.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and associated areas.
- Operated a cash register for cash, check and credit card transactions with 98% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Mentored new sales associates to contribute to the store’s positive culture.
Respite Care Provider/Nanny
Norris Family Silverton
01.2003 - 06.2012
- l Identified signs of emotional and developmental problems in children and reported to parents.
- l Established daily routines that were easy for the children to follow.
- l Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
- l Observed and monitored client behavior and responses to treatment.
- l Worked with parents to develop and implement discipline programs to promote positive behavior.
- l Engaged with children on an individual basis to build positive relationships with them.
Education
Associate of Applied Science - Social Work
Chemeketa Community College
Current
Skills
- Professional phone etiquette
- Excellent communication skills
- 51 WPM typing speed
- Customer service-oriented
- Works well under pressure
- Critical thinker
- Active listening skills
- Personable
- Customer-oriented
- Strong client relations
- Proficient in cash management
- Multi-line phone experience
Timeline
Customer Service Representative
Loxcreen
02.2013 - 10.2013
Operator, Guest Services
Target
11.2011 - 02.2013
Respite Care Provider/Nanny
Norris Family Silverton
01.2003 - 06.2012
Associate of Applied Science - Social Work
Chemeketa Community College
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