Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Zagozdon

Westerville,OH

Summary

Highly skilled and hard-working, with over 15 years success in supporting staff and community members in diverse positions. Efficient and passionate about helping others, technology, and education.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Application Support Analyst I

Ohio University
01.2023 - Current
  • Assists in recommending, designing, testing, and implementing systems upgrades and improvements
  • Develop system and user documentation for the purposes of knowledge management and self-service application support
  • Keeps abreast of new and emerging technologies
  • Manages vendor relationships
  • Develop work plans and track/report status of assigned projects/tasks
  • Participates in efforts to develop and implement processes for application and system monitoring
  • Collaborates with Systems and Operations, DBA, and infrastructure teams to ensure proper integration of the application environment
  • Recommends a course of action for required systems solutions in the following areas: solution scoping, requirements analysis, gap analysis, feasibility, functional design, architecture, application configuration and development, integration testing, user acceptance testing, production deployment, support, and training
  • Assists with small projects in a single business area, to develop simple applications to meet business requirements
  • Review requirements for clarity, completeness, consistency, and work with customers and project managers to resolve conflicts and ambiguity
  • Provide estimates and document requirements
  • Provide Level 1 support for custom configured and 3rd party solutions
  • Acts as the point-of-contact for departmental solution owners
  • Identifies, troubleshoots, and remedies problems reported to the service desk.

Technology Technician- Assistive Technology

Pickerington Local School District
11.2016 - Current
  • Be creative with technology to adapt to student needs/accommodations
  • Read, analyze, and interpret information relevant to the position that include speaking effectively to small and large groups of people, and communicating clearly and concisely both orally and in writing
  • Use, manage, and teach several software programs to staff and students
  • Assist with repairs and maintenance of assistive technology within the district
  • Provide hardware and software installations, set-ups and upgrades
  • Provide basic maintenance and repairs of district computers
  • Plan and conduct professional development involving assistive technology
  • Stay current on the latest research and trends in assistive technology and professional development by reading related literature and digital content
  • Maintain confidentiality regarding all information pertaining to all special education and other staff members, interactions with family members, and all records/files
  • Comply with policies and procedures adopted by the Pickerington Local Board of Education
  • Work positively with staff and students to achieve educational goals
  • Maintain accurate account records of purchased educational software/material
  • Effectively obtain and communicate with outside resources in order to enhance student education and staff productivity
  • Manage Special Education District Apple devices using JAMF software
  • Manage several administration accounts.

Technology Specialist- Assistive Technology Level 3 Admin

Pickerington Local School District
01.2021 - 01.2023
  • Be creative with technology to adapt to student needs/accommodations
  • Read, analyze, and interpret information relevant to the position that include speaking effectively to small and large groups of people, and communicating clearly and concisely both orally and in writing
  • Use, manage, and teach several software programs to staff and students
  • Manage repairs and maintenance of assistive technology within the district
  • Provide hardware and software installations, set-ups and upgrades
  • Provide basic maintenance and repairs of district computers
  • Plan and conduct professional development involving assistive technology
  • Manage AT budget and cost projection
  • Stay current on the latest research and trends in assistive technology and professional development by reading related literature and digital content
  • Maintain confidentiality regarding all information pertaining to all special education and other staff members, interactions with family members, and all records/files
  • Comply with policies and procedures adopted by the Pickerington Local Board of Education
  • Work with staff and students to help achieve their educational goals
  • Maintain accurate account records of purchased educational software/material
  • Effectively obtain and communicate with outside resources in order to enhance student education and staff productivity
  • Manage Special Education District Apple devices using JAMF software
  • Manage several administration accounts.

Assistive Technology Assistant

Pickerington Local School District
01.2015 - 11.2016
  • Be creative with technology to adapt to student needs/accommodations
  • Use, manage, and teach several software programs to staff and students
  • Assist with repairs and maintenance of assistive technology within the district
  • Work with the Head of Assistive Technology to plan and conduct professional development involving assistive technology
  • Stay current on the latest research and trends in assistive technology and professional development by reading related literature and digital content
  • Maintain confidentiality regarding all information pertaining to all special education and other staff members, interactions with family members, and all records/files
  • Comply with policies and procedures adopted by the Pickerington Local Board of Education
  • Work positively with staff and students to achieve educational goals
  • Maintain accurate account records of purchased educational software/material
  • Effectively obtain and communicate with outside resources in order to enhance student education and staff productivity
  • Manage Special Education District Apple devices using JAMF software
  • Manage several administration accounts
  • Positively and effectively trained teachers on the use of technology.

Education

Associates of Arts -

Elgin Community College
Elgin, Illinois
08.2012

Skills

  • Troubleshoot Dell Chromebook, Chrome OS, Apple devices, Windows PC
  • Google Education Level One Certified
  • Windows, Mac OS
  • Google Chrome/ Google Apps
  • MSO 365
  • Project Documentation
  • Performance Tuning
  • Software Installation
  • Incident Management
  • Technical Writing
  • Ticket management
  • Customer Support
  • Systems Analysis
  • Server maintenance
  • System Maintenance
  • Configuration Management
  • Time Management
  • Clerical Support
  • Problem Resolution
  • Cultural Awareness
  • Organizational Skills
  • Multitasking
  • Recordkeeping
  • Remote Office Availability
  • Task Prioritization
  • Multitasking Abilities
  • Research
  • Microsoft Office
  • Team Management
  • Organization and Time Management
  • Computer Skills
  • Good Telephone Etiquette
  • Troubleshooting
  • Active Listening

Certification

Assistive Technology Professional Certification through RESNA

Timeline

Application Support Analyst I

Ohio University
01.2023 - Current

Technology Specialist- Assistive Technology Level 3 Admin

Pickerington Local School District
01.2021 - 01.2023

Technology Technician- Assistive Technology

Pickerington Local School District
11.2016 - Current

Assistive Technology Assistant

Pickerington Local School District
01.2015 - 11.2016

Associates of Arts -

Elgin Community College

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Emily Zagozdon