Emily Zahn

• Schedule and manage all ice time used by the Advanced and Learn to Skate programs
• Create and manage all contracted ice schedules for user to register.
• Update and maintain the club website.
• Supervise all ice time.

• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Resolved complex technical issues through in-depth investigation and innovative problem-solving techniques.
• Designed user-friendly forms based on best practices, improving overall usability and user satisfaction rates.
• Provided hands-on troubleshooting for issues .
• Helped deploy system enhancements to improve operations.

Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.

• Educated patients on preventative care measures, effectively reducing the risk of future health complications.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic environments.
• Prepared and administered medications to alleviate patient symptoms.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.