Emily Zelaya

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Greeted patients arriving at the ER and guided them to their rooms.

• Sanitized patient areas after each visit to keep the space clean.

• Answered phone calls and directed them to the right departments.

• Helped patients find their way around the hospital.

• Assisted staff with non-medical tasks as needed.

• Handled $2,000+ in liquor and food sales for 200+ people a shift
• Increased sales over 8% each month, earning #1 bartender 12 months in a row
• Created a positive customer service experience in a fast-paced work setting
• Created strong relationships and fostered loyalty from clientele through exceptional service
• Trained new bartenders in alcohol handling procedures and safety standards.

• Facilitated 50 weekly reservations via phone and email
• Processed 40+ Togo orders over the phone daily
• Ensured all wait staff got equal table assignments
• Managed and resolved customer complains
• Coordinated the intake of new applicants and scheduled interviews for management

• Maintained front and back of house inventory levels for the shift

• Supported the training and development of all new employees for front and back of house procedures