Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Zeroun

San Jose,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Lead 2 BASE After School Program

OakGrove School District
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

House Manager and Nanny

Laura Schaevitz
03.2015 - 07.2023
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted residents with daily hygiene and living tasks.
  • Recruited, hired and trained housekeeping staff to maintain competent workforce.
  • Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Played games, worked on puzzles, and read books to young children.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Engaged with children on age-appropriate level.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted children with homework assignments and special projects across different subjects.
  • Administered basic first-aid and medication in emergency situations.
  • Taught children basic life skills, manners and personal hygiene.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Provided developmentally appropriate activities for children.
  • Helped children complete homework assignments and school projects.
  • Supervised children engaged in physical activity, learning and social skills with peers.

Waitress

Cup And Saucer Diner
02.2007 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.

Education

Early Childhood Education

West Valley College
Saratoga, CA

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Problem Resolution
  • Decision-Making
  • Verbal Communication

Timeline

Lead 2 BASE After School Program

OakGrove School District
01.2024 - Current

House Manager and Nanny

Laura Schaevitz
03.2015 - 07.2023

Waitress

Cup And Saucer Diner
02.2007 - 03.2020

Early Childhood Education

West Valley College

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Emily Zeroun