Jieming (Emily) Zhou
Tustin,CA
Summary
Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics.
Overview
5
5
years of professional experience
Work History
Medical Staff Coordinator
Fairfax Behavioral Health Hospital
12.2022 - Current
- Develop and maintain providers credentialing files in compliance with hospital bylaws, state codes and TJC standards
- Complete and manage credentialing and privileging activities for medical staff
- Provide administrative support to Chief Medical Officer
- Conduct monthly chart auditing and quality checks to ensure compliance with regulatory requirements
- Manage sensitive information with discretion, ensuring the confidentiality of patient records and employee files
- Prepare agenda and take minutes for weekly medical staff meetings and Medical Executive Committee meetings
- Enhance patient care by coordinating medical staff schedules and ensuring adequate coverage at all times
- Serve as liaison between administration and clinical staff, fostering positive relationships and promoting open communication
Patient Services Supervisor
International Community Health Services
10.2021 - 12.2022
- Plan, organize, implement and evaluate work of assigned staff to ensure efficient clinic flow
- Implement scheduling guidelines to ensure access, efficiency, and standard work practices
- Supervise the release of all dental records
- Ensure proper ordering of supplies and control of the inventory
- Maintain compliance with third party payors, contracts, and grants relevant to clinic operations
- Assist in preparing, monitoring and controlling clinic budget
General Manager
Forever You Aesthetic
09.2019 - 06.2021
- Coordinated schedules to maximize usage and efficiency
- Communicated with customers and solved complaints
- Analyzed accurate sales report and evaluated store performance
- Trained and led team members to maintain high productivity
- Managed inventory by keeping detailed track of supply use and ordering new supply as needed
Education
Bachelor of Science - Health Informatics &Health Information Management
University Of Washington
Seattle, WA 06.2022
Skills
- HIPAA Compliance
- Schedule Management
- Health Information Systems
- Quality Improvement
- Critical Thinking and Decision-Making
- Training and mentoring
- Problem Resolution
- Leadership and team building
- Time Management
- Math skills and analytics
- Performance monitoring
Languages
Chinese (Cantonese)
Chinese (Mandarin)
English
Timeline
Medical Staff Coordinator
Fairfax Behavioral Health Hospital
12.2022 - Current
Patient Services Supervisor
International Community Health Services
10.2021 - 12.2022
General Manager
Forever You Aesthetic
09.2019 - 06.2021
Bachelor of Science - Health Informatics &Health Information Management
University Of Washington
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