Emily Ziegenfuse

• Utilized reservation software proficiently, ensuring quick response times during high call volumes.
• Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
• Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
• Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
• Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
• Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
• Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
• Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
• Collaborated with team members to ensure seamless guest experiences from booking through checkout.
• Worked closely with housekeeping teams to communicate any special requests or accommodations required for incoming guests.
• Actively participated in staff meetings and training sessions to stay current on industry trends and best practices.
• Reduced no-shows by implementing a proactive confirmation system for upcoming reservations.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Resolved various issues and discrepancies for customers.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Working as a Seller and Buyer Agent.

• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
• Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
• Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
• Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Compared recently sold area properties to determine competitive market prices.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Presented purchase offers to sellers for consideration.
• Advised clients on market conditions and property value for informed decision-making.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

• Supported student physical, mental, and social development using classroom games and activities.
• Supervised recess, lunch and daily student intake and dismissal.
• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Completed daily reports, meal count sheets, and attendance logs.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
• Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Monitored and reported student progress and development, offering mentoring as needed.
• Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
• Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
• Assisted in implementation of new learning tools, systems and materials.
• Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
• Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
• Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
• Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
• Assisted in maintenance of classroom records, ensuring accurate tracking of attendance and grades.
• Improved learning outcomes with creation of engaging and educational activities.
• Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
• Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
• Assisted in organizing and supervising school events and field trips, ensuring safe and educational experience for all students.
• Supported students with special needs, implementing strategies to facilitate their participation and learning.
• Encouraged parental involvement in student learning through effective communication of progress and challenges.
• Assisted with preparation of teaching materials and resources, streamlining lesson execution.
• Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.
• Boosted classroom management skills, maintaining order and discipline among students.
• Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
• Participated in professional development workshops, staying abreast of best practices in education.
• Created and developed lesson plans to meet students' academic needs.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
• Scheduled conferences with parents to discuss students' progress and classroom behavior.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Inspected dishes and utensils for cleanliness.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
• Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
• Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
• Arranged hotel accommodations, cars or drivers and all related documentation.
• Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
• Provided clients with literature outlining available services at destinations and transfer points.
• Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
• Maintained thorough and accurate records of transactions.
• Facilitated seamless communication between travelers, suppliers, colleagues, and management through regular updates on trip progress.
• Stayed current with industry trends and emerging technologies to ensure top-notch service offerings for clients.
• Collaborated with team members to provide comprehensive travel solutions for clients'' diverse requirements.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Motivated workers to exceptional performance through implementation of new strategies.
• Complied with company standards while preparing internal, informal and official documentation.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Set up deliveries for outbound Trucks.
• Set up pick up time and location.
• Logged mileage, commodity and payments in to company computer system.