Summary
Overview
Work History
Education
Skills
Timeline
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Emily Zyla

Omaha,NE

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

3
3
years of professional experience

Work History

Shift Manager

Taco Bell
03.2023 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Managed staff hiring, training and supervision.
  • Troubleshot equipment to reduce service calls and downtime.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

CNA

CHI Immanuel Hospital
07.2022 - 07.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Team Lead

Panera Bread
01.2021 - 01.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Built strong relationships with customers through positive attitude and attentive response.

Education

High School Diploma -

Omaha North HighSchool
Omaha, NE
05.2022

Skills

  • Safety Compliance
  • Team Development
  • Quality Assurance
  • Cash Handling
  • Hiring and Recruiting
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Opening and Closing Procedures
  • Task prioritization
  • Employee training
  • Team leadership
  • Staff motivation

Timeline

Shift Manager

Taco Bell
03.2023 - Current

CNA

CHI Immanuel Hospital
07.2022 - 07.2023

Team Lead

Panera Bread
01.2021 - 01.2022

High School Diploma -

Omaha North HighSchool

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Emily Zyla