Emily A. Cook
Whittier,CA
Summary
Dedicated to providing sufficient customer service and passionate to provide quality care for ultimate customer satisfaction by developing strong, effective relationships with my team and clients. A strong leader who works well under pressure, and exudes positivism. Highly experienced in the beauty industry including retail experience, scheduling coordinator, social media managing, and customer service. Gained Masters Degree in International Studies and hopes to utilize my degree curating relationships with others from various backgrounds. Driven by passion and innovation to continue to be a creative asset, no matter the setting. Committed to utilizing my skills to further the mission of a company. Interested in learning outside of qualifications and open to new opportunities to enhance my skill set. Exceptional leadership skills and dedicated to the vision.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
FYE
Tempe, AZ
05.2023 - 01.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Dasher
DoorDash
Chandler, AZ
01.2023 - 05.2023
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Provided friendly customer service while interacting with customers during deliveries.
- Ensured proper handling of food items throughout the entire delivery process.
- Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
- Communicated effectively with restaurant staff about any issues related to food orders or delivery instructions.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
Studio and Social Media Manager
Lalelei Lash and Beauty Bar LLC
11.2021 - 12.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- I conducted the interviews for new hires on Indeed by creating positions for hiring through Indeed
- Managed the applicants for potential candidates and contacted them for further steps
- Conducted in person interviews in the Studio and sent off the potential hires to the owner
- Social Media manager that managed the business Instagram
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Used editing and graphic design tools to create content and visuals for social channels.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
CSC Receptionist
Floyd's Barbershop
04.2021 - 11.2021
- Front desk duties that included engaging with all customers walking in and out of the shop
- Ran the transactions for the services conducted by Barbers and Stylists as well as took care of all appointments
- Took phone calls for scheduling, adjusting, and confirming appointments
- Face and filled the products on the shelves to ensure organization throughout the shop
- Cleaned the shop during slower times which included sweeping, mopping, dusting, cleaning bathrooms, and wiping off sinks
- Ran laundry cycles throughout the entire shift to ensure that fresh towels were always available for the Stylists
- Open and Closing duties that included making hot towels for beard and shave services, opening and closing the till, taking care of deposit slips and doing deposit runs to the bank.
Barista Manager/Server
Civic Market
02.2019 - 07.2020
- Lead the front team of the cafe and coffee portion of the market as well as took orders for the pizza portion
- Created the weekly schedules for the baristas and did fulfilled all the ordering for products needed
- Extension to the owners and helped run the cafe side of the business
- Restocked back bar items, cold bar items, grab and go
- Packed and made grab and go items for the front section while maintaining making beverages, putting in orders, and running food to customers.
Holiday Sales Associate
Lush Fresh Handmade Cosmetics
11.2019 - 01.2020
- Holiday employee that helped engaged with Holiday products and up selling to customers during the busiest time of the year
- Restocked items on floor, checked out customers, did live demonstrations of products on customers
- Educated with product knowledge of each categories of soaps, lotions, bath bombs, gels, hair products, perfume, etc.
Assistant and Operations Lead
Salon Services and Supplies
08.2017 - 02.2019
- Assisted in managing showroom and making sure the shop was filled and faced with product
- Lead all inventory and weekly transfers of products for the week
- Assigned to do zero reports or inventory demand requests with corporate
- Engaging with customers as they walk in as well as helping with any questions about the products carried and giving good insightful suggestions to their needs
- Performs online orders for customers and following up on their orders
- Weekly huddles of education and learning about product knowledge and how to better ourselves to sale to our current and future customers
- Responsible for opening and closing tasks as well as using the POS system for ringing up customers or counting out at the end of the day.
Lead Barista
Grand Canyon Beverage Company
12.2016 - 04.2018
- Extension to the managers and was responsible for the baristas on shift to manage out tasks and maintain consistent flow behind bar
- Attended weekly meetings with managers about how to create a better flow during shifts and giving input or feedback
- Responsible of counting in baristas for register usage and making sure tills were even at end of each shift for the next
- Regular duties such as making sure shops were clean, restocked, and kept in constant communication with managers if issues occurred.
Barista
Peet's Coffee and Tea/Canyon Coffee
10.2014 - 04.2016
- Engaged in customer service by serving drinks in a quick and timely manner to customers during shifts
- Responsible for using register and counting in/out drawers and tills
- Setting up for opening shifts, worked efficiently during day shifts while maintaining small duties of cleaning or restocking, and cleaning and shutting down for closing.
Education
Master of Arts - International Studies
Concordia University Irvine
Irvine, CA12.2020
Bachelor of Arts - Communications
Grand Canyon University
Phoenix, AZ04.2018
Skills
- Creativity
- Problem Solving
- Leadership
- Decision Making
- Critical thinking
- Problem Solving
- Time Management
- Microsoft Office
- Ability to Multitask
- Fast Learner
- Communication Skills
- Stock Management
- Vendor Management
- Order Management
- Cash Auditing
- Hiring and Training
- Ability to Work Under Pressure
- Customer Service
- Flexibility and Adaptability
- Adaptability
- Collaboration & Teamwork
- Upselling and Cross Selling
References
REFERENCES References available upon request
Languages
Languages
English
Professional
Dutch
Elementary
References
References available upon request.
Timeline
Assistant Store Manager
FYE
05.2023 - 01.2024
Dasher
DoorDash
01.2023 - 05.2023
Studio and Social Media Manager
Lalelei Lash and Beauty Bar LLC
11.2021 - 12.2022
CSC Receptionist
Floyd's Barbershop
04.2021 - 11.2021
Holiday Sales Associate
Lush Fresh Handmade Cosmetics
11.2019 - 01.2020
Barista Manager/Server
Civic Market
02.2019 - 07.2020
Assistant and Operations Lead
Salon Services and Supplies
08.2017 - 02.2019
Lead Barista
Grand Canyon Beverage Company
12.2016 - 04.2018
Barista
Peet's Coffee and Tea/Canyon Coffee
10.2014 - 04.2016
Master of Arts - International Studies
Concordia University Irvine
Bachelor of Arts - Communications
Grand Canyon University
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