- Auto Repair/Restoration
Emily A. Grauer
Ronkonkoma
Summary
Dynamic paraprofessional with a proven track record at Western Suffolk BOCES, enhancing student success through effective behavior management and fostering strong relationships. Excelled in crisis intervention, evidenced by surpassing performance metrics. Skilled in CPI Nonviolent Crisis Intervention, demonstrating exceptional communication and collaboration, contributing to positive learning environments in educational settings as well as home.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Western Suffolk BOCES
07.2022 - Current
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Facilitated communication between educator, service providers, and social work staff to promote effective collaboration on behalf of students'' best interests.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Floor Supervisor/Birthday Party Host
Flight Fit N Fun
02.2019 - 08.2023
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Delegated tasks to employees to enhance productivity and workflow.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Order Fulfillment Associate
Follett Bookstore
08.2018 - 09.2022
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Picked and packed order items.
Education
Bachelor of Arts - Psychology
SUNY, Stony Brook
Stony Brook, NY05-2023
Associate of Arts - Psychology
Suffolk County Community College
Selden, NY05-2021
Skills
- CPI Nonviolent Crisis Intervention and NCI with Advanced Physical Skills certified
- Behavior Management
- Social and Life Skills Training
- Relationship Building
- Helping Students with Special Needs
- Effective Communication
- IEP familiarity and Compliance
- Data Collection
- Teacher Support and Collaboration
- Crisis Intervention and Management
Interests
Timeline
Paraprofessional
Western Suffolk BOCES
07.2022 - Current
Floor Supervisor/Birthday Party Host
Flight Fit N Fun
02.2019 - 08.2023
Order Fulfillment Associate
Follett Bookstore
08.2018 - 09.2022
Bachelor of Arts - Psychology
SUNY, Stony Brook
Associate of Arts - Psychology
Suffolk County Community College
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