Emily A. Martinez
Summary
Productive, customer-oriented, and personable Administrative professional offering 12 years of experience in clerical, data entry, and fast-paced roles in the healthcare, military, and civilian sector. Well-versed in maintaining accuracy and efficiency in all office operations, including calendar management, program coordination, regulations, compliance, and business tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Administrative Specialist - Lead
Valiant Integrated Services
08.2022 - 05.2024
- Mentored and trained a team consisting of active-duty Marines and civilian contractors, serving as a leader during periods of organizational shifts. Oversaw staff progress and resolved concerns.
- Effectively processed over 140 inbound Marines throughout Europe and Africa, completing all necessary in-processing requirements including travel claims, supplemental travel claims, and pay documents.
- Streamlined administrative workflow by developing real-time accessible rosters, email templates, and processes. Conducting research on regulations to support inquiries.
- Maintained standard document of a Marine's Official Military Personnel File (OMPF) and safeguarding controlled forms.
- Extracted information from MCTFS and ReportNet; prepared Unit Diary (UD), verified UD transactions, and audits UD Management Reports.
- Provided administrative customer service for I/B and O/B personnel and for personnel deploying to and from temporary Duty.
- Developed internal control procedures that ensure quality assurance, timely, and accurate reporting.
- Assisted RPAC personnel by conducting record audits.
- Tracked and monitored pay related issues using the Disbursing Tracking Management System and Reports, taking necessary corrective actions to ensure entitlements we're paid accordingly.
- Issued ration cards in accordance with US Army Europe regulations. Processed area clearances and dependent entry approval requests.
- Scanned and uploaded personnel records into the appropriate military personnel file systems.
- Provided position orientation and training for new contractors, government civilians, and military members as required.
- Performed other administrative tasks as requested by government or contractor supervisor. Addressing a range of inquiries related to pay, travel expenses, and entitlements.
- Created spreadsheets to track project inbound progress.
- Developed strong relationships with key stakeholders within the organization in order to meet customer service goals.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
Administrative Support Assistant
Child and Youth Services - Parent Central Services
09.2021 - 08.2022
- Supported and managed over 3,000+ registrations fiscal YTD
- Managed the MIAT (Multidisciplinary Inclusion Action Team) program for Stuttgart, Germany. This included reviewing, consulting with Military, GS, and DOD Civilian Contractor families, sending, and tracking packets via Excel tracker that was revised by myself and the Webtrac program for Army Public Health Nurse clearance.
- Collaborated with the Army Public Health Nurse to in order to approve clearances for action plans and allow daycare and school-age children to attend care.
- Utilized automated programs, email correspondences, facilitating enrollments, registrations, and collection of payments
- Efficiently performed data entry tasks by inputting information, scanning and uploading various documents into organized filing systems
- Verifying military orders, scheduling appointments, registering new households, managing documents, reviewing financial information and calculating total family income sheets for child care fees
- Created custom email templates that are easily modified to improve productivity for business inquiries, requests, and appointments
- Additional duties include informing patrons of U.S. Army protocols and processes for children with special accommodations and medical needs
- Initiating shot reports and following up with time-sensitive verifications and communicated with all CYS facilities and Army Public Health Nurses to initiate start dates for child care
- Identified and corrected billing errors to optimize financial reporting
- Administering refunds, credits, and processing fees on an case by case basis
- Provided comprehensive training to newly hired personnel on operational processes.
- Educated military personnel, government employees, and families on available programs and provided guidance on navigating U.S. Army processes.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Participated in marketing and community events.
- Interacted with local German vendors, contractors and professional services personnel to coordinate program offerings and activities.
Aira Agent
Aira Tech Corp
05.2021 - 09.2021
- As an Aira Agent duties include providing service to people who are blind and low-vision, remotely though applications, coordination of traveling and route planning
- Giving visual information and assisting in various tasks from simple to business-related scenarios and completion of professional tasks
Front Office Representative
Physicians Premier Emergency Room
07.2016 - 08.2017
- Welcomed and communicated effectively with incoming patients, interviewing them about their reason for visit and tailored services appropriately.
- Determined patient insurance eligibility, completed registration processes, and scheduling processes via Electronic Medical Record and scheduling system.
- Effectively communicated with providers, staff, and third-party billing to complete tasks.
- Managed patient registration processes, insurance verifications during and after visits, assisted in facilitating patient transfers, collection of copayments, and conducting surveys.
- Compiled relevant patient data, entered data in databases and excel spreadsheets.
Admitting Patient Access Representative
CHRISTUS Health System - Christus Spohn Hospital
03.2016 - 07.2016
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Greeted and communicated with patients and their family members upon sign-in, interviewed their reason for visit and addressed their immediate concerns
- Handling and facilitating admission orders, registration of patients incoming both via EMS/waiting room, coordinating patient registration, and improving patient wait times
- Determined patient insurance eligibility and benefits, scheduled, prepared, and ensured validation of admission orders
- Procedural requirements included data elements, insurance verifications, authorization for services, collections for all patient portions, balances, and balancing of cash at shift end
Group Personal Trainer
Fit Body Boot Camp
11.2014 - 02.2016
- Supervision of the facility and clientele during class hours
- Assisted clients through individualized nutrition training and check-ins
- Responsible for opening, closing, and maintenance of the facility
- Sales responsibilities included signing up new members for training programs and guiding members through their training experiences
- Creating daily exercise plans for group settings and teaching large group classes
Medical Scribe - Senior Trainer
ProScribe LLC, Valley Baptist Medical Center
08.2012 - 02.2016
- Assisted and communicated effectively with emergency room physicians by completing their medical charts and documentation
- Observed all emergency room patient encounters and assisted with administrative tasks such as handling phone calls, retrieving patient reports/findings, and other duties as needed to improve efficiency, reduce errors, and reduce wait times
- Reviewed patient charts and records for accuracy and proper documentation to avoid claim errors.
Personal Trainer
Freedom Fitness - Ultra Body Fitness
04.2014 - 09.2014
- Trained clients, provided nutritional guidance, education, and follow ups. Maintained a professional and clean environment for members.
- Prepared workout plans and nutrition guides for clients, modified changes in their program after body measurements were completed to achieve their personal goals
- Communicate with clients during training sessions and potential clients during work days
Assistant Fitness Director
Freedom Fitness - Ultra Body Fitness
01.2014 - 09.2014
- Planning, assisting in coordination, and creating appointments for potential clients
- Overseeing of our personal training team, contracts, and ensuring positive client experiences and outcomes
Education
MBA - Specialization in Health Care Administration
The University of Texas Rio Grande Valley
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Skills
- Community relations and outreach
- Instructional plan implementation and effective communicator
- Staff Training and Development
- Clerical, billing, and administrative experience
- Performs tasks according to customer service procedures and operational guidance
- Familiarized with Healthcare and Military Pay-related regulations
- Navigating Electronic Health Record programs and Military administrative programs
- Appointment scheduling
- Facilitating reports
- Proficient in Microsoft programs (Excel, Word, Powerpoint, Sharepoint), Outlook, Slack, Zoom, Google, ADP and Teams
- Patient, encouraging, safety-conscious
- Ability to supervise clients, work teams, and delegate tasks to improve productivity
- Efficient with managing filing systems, automated information systems, and problem resolution
- Experienced in HIPAA compliance, safeguarding confidential information
- Official Travel Coordination
- Adaptability and Flexibility
- Decision-Making
Certification
- IBM Data Analyst, IBM - Coursera - 2021
- OPSEC Awareness for Military Members, DOD Employees and Contractors - August 2023
- USMC MC Records Management: Every Marines Responsibility - January 2024
Languages
Spanish
Native or Bilingual
German
Elementary
Security Clearance
Secret Clearance - Currently Active
Timeline
Senior Administrative Specialist - Lead
Valiant Integrated Services
08.2022 - 05.2024
Administrative Support Assistant
Child and Youth Services - Parent Central Services
09.2021 - 08.2022
Aira Agent
Aira Tech Corp
05.2021 - 09.2021
Front Office Representative
Physicians Premier Emergency Room
07.2016 - 08.2017
Admitting Patient Access Representative
CHRISTUS Health System - Christus Spohn Hospital
03.2016 - 07.2016
Group Personal Trainer
Fit Body Boot Camp
11.2014 - 02.2016
Personal Trainer
Freedom Fitness - Ultra Body Fitness
04.2014 - 09.2014
Assistant Fitness Director
Freedom Fitness - Ultra Body Fitness
01.2014 - 09.2014
Medical Scribe - Senior Trainer
ProScribe LLC, Valley Baptist Medical Center
08.2012 - 02.2016
MBA - Specialization in Health Care Administration
The University of Texas Rio Grande Valley
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Similar Profiles
Thomas RoachThomas Roach
Enlisted Senior Trainer at Valiant Integrated ServicesEnlisted Senior Trainer at Valiant Integrated Services
Austin CombsAustin Combs
Maintenance Crew Member at Valiant Integrated ServicesMaintenance Crew Member at Valiant Integrated Services
Wyatt WilliamsWyatt Williams
Shipping and Receiving at Valiant Integrated ServicesShipping and Receiving at Valiant Integrated Services
Darell JenkinsDarell Jenkins
Trades Helper (Plumber) at Valiant Integrated ServicesTrades Helper (Plumber) at Valiant Integrated Services
TONYA E. ANDREWSTONYA E. ANDREWS
Member & Guest Services Administrative Associate/Call Center Specialist/Lead Data Entry Specialist at Trinity United Church of ChristMember & Guest Services Administrative Associate/Call Center Specialist/Lead Data Entry Specialist at Trinity United Church of Christ