Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emilya Pelinkovic

Emilya Pelinkovic

Niles,IL

Summary

  • Goal-oriented individual with a high-volume of customer service by smoothly resolving customer requests, needs and problems and organizational skills. Love helping out customers based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Able to stay calm under high pressure and busy situations, and experience with staying on my feet for long periods of time.

Overview

3
3
years of professional experience

Work History

Loaner Car Coordinator

Audi Morton Grove
03.2024 - 08.2024


  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Helped customers get set up with loaner cars and made sure all their information was updated and were approved for a loaner car.
  • Assisted customers with any questions and set them up in a timely manner.

Passenger Service Assistant

Ohare Airport Shuttle
03.2023 - 02.2024
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Assisted disabled passengers in a wheelchair and pushed them around so they can get from gate to gate.
  • Assisted every passenger with whatever they needed with a positive and respectful attitude.
  • Was on my feet for long periods of time while pushing passengers in a wheelchair.

Barista

Dunkin' Donuts
03.2021 - 01.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Sales Associate

TJ Maxxx
05.2022 - 09.2022
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Business Administration And Management

Oakton Community College
Des Plaines, IL
08.2025

High School Diploma -

Niles West High School
Skokie, IL
05.2023

Skills

  • Retail experience
  • Cash Handling
  • Cash Register Operation
  • Stocking and Receiving
  • Customer Service
  • Teamwork and Collaboration
  • Ordering Procedures
  • Espresso machine operation
  • Excellent math skills
  • Friendly and outgoing
  • Customer Assistance
  • Refunds and exchanges

Languages

Serbian
Native or Bilingual
Bosnian
Native or Bilingual

Timeline

Loaner Car Coordinator

Audi Morton Grove
03.2024 - 08.2024

Passenger Service Assistant

Ohare Airport Shuttle
03.2023 - 02.2024

Sales Associate

TJ Maxxx
05.2022 - 09.2022

Barista

Dunkin' Donuts
03.2021 - 01.2023

No Degree - Business Administration And Management

Oakton Community College

High School Diploma -

Niles West High School

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Emilya Pelinkovic