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Proven leader in customer service, adept in language interpretation (Dari, Farsi, Pashto) and MS Office, significantly enhanced Enterprise Mobility's revenue by $200,000 through strategic upselling. At Walmart and Dunkin' Donuts, excelled in client relations and team management, demonstrating exceptional communication skills and a knack for fostering long-term customer relationships.

Highly skilled and experienced professional with a background in translation and project management within the U.S. Army, seeking opportunities to leverage expertise in language proficiency and project coordination in a civilian role.

Driven by a passion for community betterment, leveraged skills in case management and relationship building at Hope Cooperative, achieving significant improvements in client care coordination. My adeptness in needs assessment and client advocacy facilitated the development of targeted care plans, enhancing residential support and resource management. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to to residents onsite.

Results-driven and customer-focused Regional Service Manager with extensive experience leading service operations across multiple locations. Proven expertise in driving operational excellence, enhancing customer satisfaction, and achieving organizational goals through strategic planning and team leadership. Adept at managing budgets, streamlining processes, and building high-performing teams to deliver exceptional service and meet KPIs. Skilled in fostering client relationships, implementing service improvement initiatives, and resolving complex challenges to ensure sustained business growth. Known for a collaborative leadership style, strong analytical abilities, and a commitment to quality and innovation.

Ambitious retail manager with over 6 years of expertise in customer service excellence. Demonstrated success in leveraging rewards programs to enhance customer engagement. Proficient in training and mentoring staff to elevate service standards. Consistently meets and exceeds sales goals through effective team leadership.

Emily Angelica Lopez

Summary

Work History

Manager

Behavior Technician

Teacher Leader

Sale Associate

Windows Server

Education

Bachelor of Science - Business Administration And Management

Associate of Science - Business Administration

High School Diploma -

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Behavior Technician

Manager

Teacher Leader

Sale Associate

Windows Server

Bachelor of Science - Business Administration And Management

Associate of Science - Business Administration

High School Diploma -

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