EMILY ANN Oliver
Oroville,CA
Summary
Hard-working Administrative professional with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Offers clear and concise data based on creative and complex research findings well-versed in legal research and documentation and exhibits professionalism by recognizing and adhering to Civil policies.
Overview
12
12
years of professional experience
Work History
Sheriff Office Civil Division
Butte County Sheriff's Office
Oroville, CA
04.2020 - Current
- Assessed and analyzed data to clarify course of Civil codes set at state and federal level.
- Prepared court documents for serving and completed civil process duties for 2000-3000 cases per year.
- Implemented civil process improvement initiatives within department.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Entered, tracked, and processing of garnishments, dealing with over $500,000 going in and out of the civil office.
- Set up wage garnishments, bank levies, evictions, real property sales, and till tap.
- Worked alongside attorneys, court clerks, Lts, deputy's, and fellow legal assistants on complex cases and legal processes.
- Handled scheduling and made notes for deadlines, motions and other important dates.
- Conducted research, gathered information from multiple sources and presented results
Elite Super
UnitedHealth Care
Chico, CA
08.2016 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Completed yearly evaluations, set realistic goals and determined pay raises.
- Submitted documentation and reports to upper management.
- Resolves escalated complex and repeat calls from members.
- Processing of medical claims and paying out monies to either providers, hospital's, and or the member.
- Assist members with navigating www.myuhc.com and their UHC app
- Experienced with UNET, IDRS, EDSS, ISET, CDB, VCC, WAND, CAMS, ICUE, Bomgar, Macros and Webex
- Communicate with provider offices, hospitals and or facilities on members' behalf, to resolve any claims related issues.
- Maintain current knowledge of diagnoses, symptoms and procedures codes for claims and processing, including ICD10 and ICD9.
- Utilize MS Office products such as Outlook, Word, Excel, and PowerPoint for preparing and disbursing inter-departmental reports.
- Processing of CAMs, medical, Medicare and underpayment claims
- Operates multiple computer systems at one time.
Administrative Assistant
GCH Rural Health Clinic
Junction City, KS
01.2014 - 03.2015
- Greeted patients upon arrival and via telephone; performed check-in and out procedures to update records and account billing information.
- Scheduled patient appointments efficiently to ensure adequate time slots for various treatments and follow-up.
- Managed over 50 customer calls per day
- Authorizations and notifications
- Deescalated patients when upset with bills and insurance issues.
- Helped teach new hires computer systems and job function.
- Interviewed patients to obtain case history ahead of appointments.
- Compiled and organized medical records and charts.
- Operated office computer applications and equipment.
- Transferred lab results to appropriate clinician.
- Maintained office inventory supplies and overall appearance.
- Assisted Dr with his schedule, meetings and any calls.
Medical Assistant
Oroville Hospital Clinic
Oroville, CA
11.2011 - 03.2012
- Answered incoming calls, greeted patients and scheduled follow-up appointments.
- Submitting billing to - and communicated with - insurance companies, related to patient claims.
- Prior Authorizations and notifications
- Helped trained new Medical Assistant
- Processed payments for patient accounts
- Met with patients prior to physicians to document medical history, take and record vitals, including blood pressure, temperature, blood sugar and urinalysis.
- Assisted providers with routine office procedures.
Administrative Assistant
Junction City Family Dentistry
Junction City, KS
01.2011 - 05.2011
- Scheduled, rescheduled and cancelled appointments for dental patients
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders
- Completed patient referrals to other medical specialists
- Adhered to strict HIPAA guidelines to protect patient privacy
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits
- Managed office bookkeeping with insurance billing and patient payments
Human Resource Developer
Beacon Services
Rackerby, CA
02.2008 - 12.2010
- Helped develop and establish Human Resources department for Beacon Services.
- Develop and improve employee handbook, policy and related documentation and operating systems.
- Used coordination and planning skills to achieve results according to schedule
- Proved successful working within tight deadlines and fast-paced atmosphere
Human Resource Clerk / Patient Access Clerk
Oroville Hospital
Oroville, CA
06.2006 - 06.2007
- Greeted potential employees and scheduled interviews.
- Constructed and transmitted correspondence letters and emails.
- Helped conduct new hire orientation.
- Registered patients for admission, in- and out-patient procedures, testing, and emergency services.
- Updated patient files to include current insurance information.
- Verified current insurance status to ensure coverage.
Education
Associate of Science - Business Management
Butte College
Oroville, CA05.2023
Certificate - Civil Training
California POST
California Sheriff Association11.2019
Certificate - Certified Nurses Assistant
Cloud Community College
Junction City2014
Skills
- Scheduling
- Customer service
- Team Leadership
- Budgeting
- MS Office
- Multi-line phone system management
- Excellent communicator
- Civil process execution
- Payment processing
- Civil Law
- Policy and procedure development
- Priority Management
Timeline
Sheriff Office Civil Division
Butte County Sheriff's Office
04.2020 - Current
Elite Super
UnitedHealth Care
08.2016 - 03.2020
Administrative Assistant
GCH Rural Health Clinic
01.2014 - 03.2015
Medical Assistant
Oroville Hospital Clinic
11.2011 - 03.2012
Administrative Assistant
Junction City Family Dentistry
01.2011 - 05.2011
Human Resource Developer
Beacon Services
02.2008 - 12.2010
Human Resource Clerk / Patient Access Clerk
Oroville Hospital
06.2006 - 06.2007
Associate of Science - Business Management
Butte College
Certificate - Civil Training
California POST
Certificate - Certified Nurses Assistant
Cloud Community College
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