Emilyann Williams
Palm Bay
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at notable employers like Doubletree By Hilton. Skilled in active listening and critical thinking, adept at problem resolution and relationship building. Achieved significant reductions in guest complaints through prompt and effective service, showcasing a commitment to excellence and a strong work ethic.
Overview
9
9
years of professional experience
Work History
Hotel Housekeeper
Doubletree By Hilton
12.2023 - 12.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
Restaurant Hostess
Fowl Cay Resort
03.2020 - 04.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Customer Service Representative
Abaco Beach Resort
02.2016 - 09.2019
- Maintained strong relationships with customers through attentive service and prompt resolution of issues.
- Organized special events at the marina that engaged guests while showcasing available amenities.
- Ensured timely repairs for enhanced customer satisfaction by closely monitoring dock maintenance needs.
- Recorded number of units moved or handled, using work tickets, and daily production sheets.
- Performed pre-shift and post-shift inspections of dock equipment.
Education
High School Diploma -
St.Georges High School
The Bahamas06-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
Timeline
Hotel Housekeeper
Doubletree By Hilton
12.2023 - 12.2024
Restaurant Hostess
Fowl Cay Resort
03.2020 - 04.2022
Customer Service Representative
Abaco Beach Resort
02.2016 - 09.2019
High School Diploma -
St.Georges High School
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