Emily Boedeker
Maintenance Technician
Austin,TX
Summary
Proven Maintenance Technician with a track record of enhancing operational efficiency at Austin Pool Pros. Excelled in troubleshooting and interpersonal communication, significantly boosting customer satisfaction. Skilled in mentoring new hires and ensuring health codes compliance, demonstrating a service-oriented mindset and professionalism. Adaptively leverages both hard and soft skills to achieve superior results.
Overview
5
5
years of professional experience
Work History
Maintenance Technician
Austin Pool Pros
03.2022 - Current
- Streamlined operations with effective utilization of resources, tools, and equipment for optimal pool maintenance results.
- Assisted in training new technicians, sharing valuable knowledge and expertise to ensure high-quality service provision across the team.
- Boosted customer satisfaction by providing professional and efficient pool cleaning services on a consistent basis.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Juicer/Trainer
Juiceland
10.2021 - 04.2022
- Followed all cleanliness and sanitation procedures.
- Assisted in training new hires on company policies and procedures, ensuring a smooth transition for staff addition.
- Resolved customer complaints professionally, ensuring their satisfaction while adhering to company policies.
- Utilized excellent communication skills to address customer inquiries and concerns with professionalism.
- Collaborated with team members to streamline tasks for efficient service delivery during peak hours.
Barista Trainer
Starbucks
10.2019 - 10.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching. Customized training strategies based on individual barista knowledge, experience, and strengths.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Veritas Academy
Austin, TX 05.2001 -
Skills
Troubleshooting and problem solving skills
Friendly and outgoing
Adaptive and creative
Avid and quick learner
New hire training and mentoring
Health codes compliance
Team Player
Interpersonal Communication
Documentation
Service-oriented mindset
Professionalism
Emotional Intelligence
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid time offPaid sick leaveQuote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Maintenance Technician
Austin Pool Pros
03.2022 - Current
Juicer/Trainer
Juiceland
10.2021 - 04.2022
Barista Trainer
Starbucks
10.2019 - 10.2021
High School Diploma -
Veritas Academy
05.2001 -