EMILY BROOKE DUFOUR
Austin,TX
Summary
Dependable candidate successful at managing multiple priorities with a willingness to take on added responsibilities. Diligent worker with strong communication skills and experienced in meeting needs and improving processes.
Overview
16
16
years of professional experience
Work History
Legal Assistant
William C. Dufour & Associates
03.2021 - Current
- Gather information to complete and submit TABC permit applications for clients
- Proofread documents
- Bill and collect from clients
- Improve existing processes and organization
- Demonstrate respect, friendliness and willingness to help wherever needed
Coding Specialist
Texas Oncology
05.2015 - 02.2018
- Review incoming charges to confirm accuracy
- Add appropriate modifiers after review
- Review medical records
Appeals Specialist
The Austin Diagnostic Clinic
04.2012 - 05.2015
- Reviewing claims and medical records to verify claims are billed correctly
- Working directly with insurance companies in response to claim denials
- Correcting claims (adding modifiers, correcting CPT/ICD-9’s, etc)
Collector
The Austin Diagnostic Clinic
01.2012 - 04.2012
- Called patients to collect on outstanding balances
- Reviewed invoices to verify services were correctly billed
- Worked with patients to set up payment plans
Patient Account Representative
The Austin Diagnostic Clinic
08.2011 - 01.2012
- Answered patient questions regarding billing and coding
- Verified and loaded patient insurance information
- Collected patient payments
Physical Therapy Technician and Receptionist
Tucson Physical Therapy
07.2009 - 01.2011
- Assisted patients with their exercise routines
- Instructed patients on new exercises and proper exercise techniques
- Performed ultrasounds
- Performed front desk duties such as scheduling patient appointments, checking patients in and out, verifying insurance benefits and obtaining pre-authorizations
Gym Monitor
The Disability Resource Center
08.2007 - 05.2009
- Assisted members with their exercise routines
- Assisted members with setting up the gym equipment
- Assisted members with their stretches and exercises that were prescribed by a physical therapist.
Education
Bachelor of Science - Physiology, Business Administration and Spanish
The University of Arizona
Tucson, Arizona12.2009
Skills
- Strong inter-personal skills
- Relationship building
- Office Management
- Administration
- Correspondence
- Proofreading
- Past Due Balance Management
- Strategic Planning
Timeline
Legal Assistant
William C. Dufour & Associates
03.2021 - Current
Coding Specialist
Texas Oncology
05.2015 - 02.2018
Appeals Specialist
The Austin Diagnostic Clinic
04.2012 - 05.2015
Collector
The Austin Diagnostic Clinic
01.2012 - 04.2012
Patient Account Representative
The Austin Diagnostic Clinic
08.2011 - 01.2012
Physical Therapy Technician and Receptionist
Tucson Physical Therapy
07.2009 - 01.2011
Gym Monitor
The Disability Resource Center
08.2007 - 05.2009
Bachelor of Science - Physiology, Business Administration and Spanish
The University of Arizona
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