Emily Dixon

I’m a driven customer service professional with a strong background at City National Bank, where I thrive in fast-paced, high-pressure environments. I take pride in building lasting relationships with customers, resolving issues efficiently, and creating a positive experience at every touchpoint. I’m also detail-oriented behind the scenes—balancing drawers, conducting internal audits, and ensuring everything runs smoothly and accurately.

Beyond daily operations, I actively look for ways to go above and beyond. In July 2025, I organized a highly successful backpack drive for local students, securing 40 backpack donations and raising $400 in cash contributions—an initiative that brought our team and community together. I also launched a quarterly employee newsletter to celebrate team achievements and promote engagement—something our branch hadn’t seen in nearly 50 years. I’m passionate about creating a positive, connected work environment and constantly seeking opportunities to grow, lead, and make an impact.