Emily Barton
Richardson
Summary
A people-first support professional who believes great service starts with a smile. I enjoy helping customers navigate tech issues, coordinating schedules with ease, and training teammates in a way that feels supportive and clear. Currently pursuing my Bachelor’s degree while working full-time, I bring positivity, organization, and a warm approach to everything I do.
Overview
7
7
years of professional experience
Work History
Help Desk Support Specialist
Ncr Atleos
10.2023 - Current
Customer De-Escalation: Calm and resolve issues for heated customers via email Phone.
Scheduling & Coordination: Arrange complex meeting involving finance and tech departments.
Training Support: Assist in training new hires on systems, protocols, and customer service standards.
Email Management: Handle high volume email correspondence and prioritize urgent requests.
Admin Support: Documenting interactions, updating records / reports., and streamline support processes.
Product Marketing Specialist
Lovesac
05.2021 - 10.2023
Technology Assistance: Supported customers with smart, technology, and comfort based furniture systems and able connectivity.
Sales Performance: Achieved top sales, kept to pipeline well, closed hard sales through both walk ins and panned visits.
Training: Educated team members on old / new product features , basic trouble shooting, and equipping them with the needed information.
Tech Assistant Volunteer
Richardson ISD
2018 - 2021
Hardware Upgrades: Installed, upgraded, and maintained components on 200+ faculty computers / devices.
System Maintenance: Repaired equipment and performed software installations.
Problem Resolution: Diagnosed technical errors for printers, switches, and chromebooks.
Education
Associate of Science - Science
DCCCD
Dallas, TX01-2029
High School Diploma -
RHS
Richardson, TX01-2020
Skills
- Operating Systems:
- Windows 10/11, Linux (Ubuntu, Mint), Chrome OS, macOS
- Hardware:
- Computer Repair, System Upgrades, Printer/Network Switch Maintenance, Hardware Diagnostics
- Software:
- Windows Registry, Command Line, Remote Desktop, Ticketing Systems, Office 365
- Troubleshooting Hardware/Software Diagnostics:
- Network Issues, System Performance, Error Resolution
- Soft Skills:
- Customer Service, Technical Communication, Problem-Solving, Team Collaboration
Timeline
Help Desk Support Specialist
Ncr Atleos
10.2023 - Current
Product Marketing Specialist
Lovesac
05.2021 - 10.2023
Tech Assistant Volunteer
Richardson ISD
2018 - 2021
Associate of Science - Science
DCCCD
High School Diploma -
RHS