Hi, I’m
Emily Ferrer
San Diego,CA
Summary
Experienced Sales Representative with a proven track record in enhancing customer satisfaction and driving revenue growth. Utilizes strong skills in data management, communication, and customer service to consistently surpass sales targets and optimize inventory. Passionate about expanding expertise in business, sales, real estate, hospitality, and public relations while maintaining exceptional organizational and time management abilities.
Overview
10
years of professional experience
Work History
Mercedes Benz
Sales and Leasing Consultant
01.2024 - Current
Job overview
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Rancho Valencia
Lead Hostess
01.2023 - 01.2024
Job overview
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Cohn Restaurant Group
Hostess
01.2022 - 08.2022
Job overview
- Updated seating charts regularly to optimize guest flow and minimize wait times
- Resolved guest complaints promptly, escalating to management when necessary
- Monitored dining room to ensure guest satisfaction and provided assistance as needed
- Enhanced customer satisfaction by recommending menu items and specials, boosting sales
Bassmnt
Server
07.2019 - 03.2020
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Citibank
Bank Teller
10.2018 - 07.2019
Job overview
- Assisted customers with cash, check transactions, and account management, ensuring accuracy
- Utilized computer and phone systems for document processing, enhancing operational efficiency
Amazing Lash Studio
Front Desk/Receptionist
06.2018 - 06.2019
Job overview
- Worked with customers to book and confirm appointments, up-sell products and services, and promote brand
- Managed document filing systems, digital calendars, cash deposits, counting registers, and restocking products
Journeys
Sales Associate/Assistant Manager
09.2014 - 11.2017
Job overview
- Assisted customers in product sales, consistently surpassing sales quotas, enhancing customer satisfaction
- Designed creative floor displays to boost product promotion, leading to increased customer engagement
- Managed inventory and supply chain by placing accurate product orders, ensuring stock availability
- Closed out sales, counted registers, and oversaw cash deposits, maintaining financial accuracy
- Led staff and team meetings, fostering collaboration and improving team performance
Education
San Diego State University
Bachelors Degree from Business Management with a specialization in Entrepreneurship
05.2023
San Diego Miramar College
Associates Degree from Business Administration
05.2019
Mira Mesa High School
High School Diploma
06.2016
Skills
- Time Management
- Customer Service
- Event Organization
- Communication
- Data Management
- Content Development
- Organization
Internships
Social Media Manager for Keller Williams Realty
Jan 2023 - May 2024
Timeline
Sales and Leasing Consultant
Mercedes Benz
01.2024 - Current
Lead Hostess
Rancho Valencia
01.2023 - 01.2024
Hostess
Cohn Restaurant Group
01.2022 - 08.2022
Server
Bassmnt
07.2019 - 03.2020
Bank Teller
Citibank
10.2018 - 07.2019
Front Desk/Receptionist
Amazing Lash Studio
06.2018 - 06.2019
Sales Associate/Assistant Manager
Journeys
09.2014 - 11.2017
San Diego Miramar College
Associates Degree from Business Administration
Mira Mesa High School
High School Diploma
San Diego State University
Bachelors Degree from Business Management with a specialization in Entrepreneurship
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