Emily G. Sundstrom

• Treated children between ages 2 to 15 with speech and language development problems.
• Wrote reports detailing interventions and student responses.
• Engaged parents and families in therapy process to support student progress.

• Gained experience in various locations with diverse populations, including WV Birth to Three, Russell Primary School, River Park Hospital, and The Luke Lee Listening and Language Lab throughout graduate career.
• Evaluated and diagnosed speech, language, and swallowing disorders in clients for improved treatment outcomes under supervision of licensed speech-language pathologists and various MU faculty.
• Contributed to the development of interdisciplinary care plans, ensuring comprehensive support for clients with complex needs.

• Enhanced customer satisfaction by utilizing strategic thinking skills to promptly attend to their needs and provide personalized service.
• Implemented communication skills in high-energy work environment to meet customer demands.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

• Provided intervention to emerging/struggling readers with Academy 5 strategies for blending and decoding phonetic sounds.
• Led small group instruction with activities based around phonics, sight words, and guided reading activities.
• Collaborated with classroom teachers to design tailored interventions for individual student needs, resulting in improved reading abilities.

Manager (2015-2018)

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Monitored supply management and created weekly staff schedule.
• Created, scheduled, and supervised special events.

Server (2011-2015)

• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.