Emily Gilda Veras
Bronx,New York
Summary
Hardworking and adaptable professional with strong customer service, organizational, and time management skills. Skilled in coordinating invoicing and billing activities, with a proven ability to perform under pressure and deliver results. Highly motivated with a strong work ethic and a desire to take on new challenges. Quick learner, adept at mastering new systems and processes efficiently. College graduate with excellent research, technical, and problem solving skills. Detail oriented, resourceful, and committed to consistently achieving high standards of performance.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ezpass
New York, New York
02.2025 - Current
- Respond to a high volume of customer inquiries via phone.
- Maintained accurate and detailed records of customer interactions, transactions, and case notes for future reference.
- Assisted customers with payment processing, including credit card transactions, billing adjustments, and account updates.
- Met or exceeded key performance metrics, including Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores.
- Supported account management by updating member information, verifying eligibility, and assisting with service requests.
- Collaborated with team members and supervisors to improve processes
Seasonal Sales Associate
Deckers Brands- UGG
New York, New York
09.2024 - 02.2025
- Assisted customers with product selection, sizing, and styling to ensure personalized shopping experiences.
- Processed transactions efficiently using a point-of-sale (POS) system, including cash, credit, and gift card payments.
- Maintained a clean and organized sales floor, dressing rooms, and stock areas to enhance the customer experience.
- Attended daily team meetings to review sales targets, performance goals, and store objectives.
- Achieved and exceeded sales goals by upselling and recommending complementary products.
Assistant
F&F Electrical Corp
The Bronx, NY
01.2023 - 04.2024
- Processed and approved vendor invoices, customer billing, adjustments, credit memos, and payment follow-ups.
- Collected employee timesheets, and prepared payroll data for submission.
- Performed data entry, filing, recordkeeping, and maintained accurate documentation.
- Provided clerical support using Microsoft Office (Word, Excel, Outlook), email, and office equipment.
- Answered and directed calls, distributed mail/packages, and supported daily office operations.
- Provided clerical support to office staff, maintaining accurate documentation, and assisting with special projects.
- Monitored accounts receivable, promptly contacting clients with past-due payments to maintain cash flow.
Pharmaceutical Sales Representative
Heaven Aid Pharmacy
Bronx, NY
10.2021 - 11.2022
- Answered and directed incoming calls while providing professional customer support.
- Maintained strict patient confidentiality in compliance with HIPAA regulations.
- Assisted the pharmacist in processing high volumes of prescriptions and addressing patient inquiries.
- Prepared and labeled over 100 prescriptions daily with accuracy and attention to detail.
- Verified insurance coverage, processed refills, and advised on over-the-counter product selections.
- Monitored medication inventory and storage areas to ensure proper stock levels and expiration control.
- Collected and processed payments, including cash, credit, and insurance co-pays.
Cashier
Rite Aid
Bronx, NY
09.2018 - 10.2021
- Assisted customers with locating products, answering questions, and providing product recommendations.
- Processed cash, credit, and rewards program transactions; issued receipts, and provided accurate change.
- Trained and supported new team members in cash register operation, stocking procedures, and customer service standards.
- Promoted customer loyalty by signing shoppers up for the rewards program.
- Followed stock rotation procedures to reduce waste, and ensured merchandise met quality standards.
- Replenished and restocked shelves to maintain product availability and store appearance.
- Lifted and organized merchandise of varying weights while maintaining a safe work environment.
- Greeted customers promptly, and delivered friendly, efficient service.
Education
Undergraduate - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYHigh school Diploma - Honors, Advanced Regent
Discovery High School
The Bronx, NYSkills
- Customer Support & Call Center Experience
- Payment Processing & Cash Handling (Credit, Cash Transactions, Drawer Balancing)
- Communication Skills (Verbal & Written)
- Time Management, Prioritization & Organization
- Critical Thinking & Problem-Solving
- Data Entry & Documentation
- Microsoft Office Suite (Outlook, Excel, Teams, Word)
- HIPAA Compliance
- QuickBooks (Billing & Invoicing)
- Bilingual (English / Spanish)
Timeline
Customer Service Representative
Ezpass
02.2025 - Current
Seasonal Sales Associate
Deckers Brands- UGG
09.2024 - 02.2025
Assistant
F&F Electrical Corp
01.2023 - 04.2024
Pharmaceutical Sales Representative
Heaven Aid Pharmacy
10.2021 - 11.2022
Cashier
Rite Aid
09.2018 - 10.2021
Undergraduate - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High school Diploma - Honors, Advanced Regent
Discovery High School
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