Maya N. Jacob
Etobicoke
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Footlocker Canada Inc.
07.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally
- Assisted with hiring, training and mentoring new staff members
Part Time Sales Associate
Lids Sports Group
07.2018 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server/Bartender
Bagg Catering Services
11.2018 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Personal Support Worker
William Osler Health System
06.2019 - 06.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Full Time Cashier
Sporting Life Sherway
11.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Food Service Worker
Canada's Wonderland
04.2016 - 11.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
3rd Key Holder
Claire's Boutique
10.2015 - 04.2016
- Implemented visual merchandising standards to create an appealing shopping experience for customers
- Managed cash register operations accurately, ensuring timely transactions and minimal errors
- Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise
- Supported marketing initiatives by distributing promotional materials and organizing special events instore
Education
Personal Support Worker -
Humber College School of Business Technology
01.2020
SECONDARY SCHOOL -
Father Henry Carr CSS
01.2014
Skills
- Persuasive communication
- Microsoft Office
- Adaptable
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Management
Certification
- CPR/AED Certification
- First Aid Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Timeline
Personal Support Worker
William Osler Health System
06.2019 - 06.2020
Server/Bartender
Bagg Catering Services
11.2018 - 08.2020
Part Time Sales Associate
Lids Sports Group
07.2018 - 02.2024
Manager
Footlocker Canada Inc.
07.2017 - Current
Full Time Cashier
Sporting Life Sherway
11.2016 - 07.2017
Food Service Worker
Canada's Wonderland
04.2016 - 11.2016
3rd Key Holder
Claire's Boutique
10.2015 - 04.2016
Personal Support Worker -
Humber College School of Business Technology
SECONDARY SCHOOL -
Father Henry Carr CSS
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