Emily Grace Boone-Bateman
Camden,SC
Summary
Attentive Patient Service Representative with good interpersonal skills and upbeat mentality. Managing patient charts, processing payments and scheduling procedures. A forward thinking and resourceful detailed team player with strengths in communication, customer service and multitasking. A background in patient medical needs by verifying insurance, and organizing documents. Looking for advanced abilities in a healthcare field.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Progressive Physical Therapy & Rehabilitation
Columbia, SC
11.2022 - 05.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Ensured all necessary paperwork was completed prior to patient visits.
- Answered incoming calls in a professional manner.
- Maintained a clean and organized reception area.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Assisted with the completion of medical forms and records.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Maintained accurate records of services provided during each visit or procedure.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Customer Service Representative
Hand and Stone Massage and Facial Spa
Columbia, SC
11.2020 - 11.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Sales Associate
HomeGoods, TJX Companies
Columbia, SC
03.2019 - 08.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
Sales Associate
Palmetto Moon
Columbia, SC
06.2018 - 03.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Lugoff Elgin High School
Lugoff, SC06-2019
Some College (No Degree) - Physical Therapy
South University
Columbia, SCCompletion Certificate - Cosmetology And Esthetics
Esthetic Learning Center
Columbia, SCSkills
- Insurance verifications
- Medical records
- Data entry proficiency
- Customer service
- Medical office administration
- Patient management
- Inventory oversight
- HIPAA guidelines
- Collections
- Medical billing and coding
- Insurance billing procedures
- Transcription
- Medical Terminology
- Team leadership
- Communication skills
- Organizational skills
Timeline
Patient Service Representative
Progressive Physical Therapy & Rehabilitation
11.2022 - 05.2024
Customer Service Representative
Hand and Stone Massage and Facial Spa
11.2020 - 11.2022
Sales Associate
HomeGoods, TJX Companies
03.2019 - 08.2020
Sales Associate
Palmetto Moon
06.2018 - 03.2019
High School Diploma -
Lugoff Elgin High School
Some College (No Degree) - Physical Therapy
South University
Completion Certificate - Cosmetology And Esthetics
Esthetic Learning Center
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