Emily Gurtner
Greenville,SC
Summary
Qualified Front Office Coordinator with 13 years of experience in Customer Service. Offering considerable knowledge of EMS systems with expertise in EPIC. Fast-learning and passionate worker with an eye for detail and to critically think and problem solve creatively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Bon Secours
03.2022 - 12.2022
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Collect patient and client documents and information upon referral
Office Coordinator
Elite Integrated Therapy Centers
10.2021 - 12.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Customer Service/ Cashier
Walmart
03.2017 - 10.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Education
High School Diploma -
John Ehret High School
Marrero, LA05.2012
Skills
- Detail oriented & flexible
- Experience using EPIC computer software
- Ability to use virtual meeting sources
- Empathetic
- Basic computer skills
- Strong verbal and written communication skills in addition to active listening
- Knowledge of OSHA and HIPPA standards
Certification
BLS certified until May 2024.
Timeline
Front Office Coordinator
Bon Secours
03.2022 - 12.2022
Office Coordinator
Elite Integrated Therapy Centers
10.2021 - 12.2021
Customer Service/ Cashier
Walmart
03.2017 - 10.2021
High School Diploma -
John Ehret High School
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