Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily H. Mikhail

Spring Valley,CA

Summary

Energetic and dedicated customer service specialist with excellent problem-solving, teamwork, and decision-making abilities. Looking to advance my career by developing sales and management skills. Motivated cashier and stocker with number years of experience in Industry. Accomplished various tasks daily, stocking shelves with product or service and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled with dedication to efficiency and accuracy. Reliable lob title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in areas and flexible with changing business needs.

Overview

1
1
year of professional experience

Work History

Cashier/Food Handler

Mcdonalds
02.2023 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Became familiar with products to answer questions and make suggestions.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Received and processed customer payments and estimated and communicated wait times accurately.

Cashier/Sandwich Artist

Mom’s Deli Mart, Inc
04.2022 - 01.2023
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Cashier/Food Handler

Cafe 88
10.2022 - 12.2022
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.

Education

Diploma -

Steele Canyon High School
San Diego, CA
06.2023

Skills

  • Customer Service
  • Communication Skills
  • Problem-Solving
  • Staff Training
  • Merchandise Packaging
  • Customer Assistance
  • Cleaning and Sanitizing
  • Order Taking
  • Refund Handling
  • Inventory Management
  • Cash Register Systems
  • Time Management Skills
  • Money handling

Timeline

Cashier/Food Handler

Mcdonalds
02.2023 - 06.2023

Cashier/Food Handler

Cafe 88
10.2022 - 12.2022

Cashier/Sandwich Artist

Mom’s Deli Mart, Inc
04.2022 - 01.2023

Diploma -

Steele Canyon High School

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Emily H. Mikhail