Emily J Dulaney
Falconer,NY
Summary
To obtain, learn, expand/grow within the company. In which I can utilize and provide quality, professional, communication, compassion, teamwork, hands-on, computer, organizational, and indulge exceptional customer service/support skills. I am a dependable candidate who is successful at managing multiple priorities with a positive attitude. I offer dedication to take on added responsibilities to meet team/company goals. I have the ability to handle multiple projects simultaneously with accuracy. I am eager to secure any level position.
• 10+ years in retail/sales •Motivated in customer service with over 10+ years of experience •Multiple trainings in communications and professional etiquette •Ability to satisfy independently and collaborate with colleagues •Shares the core value of customer service, personal, and business growth •Dedicated and can excel with completing multiple tasks simultaneously •Ability to learn any new software quickly, and efficiently •Committed to delivering high quality experiences for all situations •Experience with social medias •Very well at handling fast paced environments and working under pressure •Works great with peers/colleagues in and as a team •Always taking preventative measures •Compassionate •Great multi-tasking •Responsible •Reliable •Ambitious •Organized •Dependable •Trustworthy •Patient •Strive for success in all aspects •Fantastic at using software for data entry and analysis. •With-holds problem-solving skills.
Overview
14
14
years of professional experience
Work History
Deputy Town Clerk
Town Of Poland
Kennedy, NY
08.2022 - Current
- Inform customers by mail or telephone of additional steps needed to obtain licenses.
- Assists in budget prep, expenditure review and budget administration.
- Respond to requests for information from public, other municipalities or state and federal legislative offices.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
Payroll, Book Keeping, Waitress, Bartender
American Legion
Frewsburg, NY
08.2022 - Current
- Analyze financial data to assist in budget creation and forecasting.
- Displays enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Reconciles bank and payroll records routinely to verify accuracy.
- Reports financial data and updated financial records in ledgers and journals.
- Use of cash registers and credit card machines to cash out customers.
- Verifies timekeeping records and handled any discrepancies with employees.
- Maintains and processed invoices, deposits, and money logs.
- Tracks expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Keeps server areas clean and stocked to increase efficiency while working tables.
- Identifies accounting errors when cross-referencing documents and database information.
- Adheres to state laws regarding alcoholic beverage services and customer regulations.
- Maintains payroll information by calculating, collecting, and entering data
Retail Services Officer/Teller
Community Bank N.A
Jamestown, NY
12.2019 - 07.2021
- Lending/monetary customer service
- Promoted company brand and unique offerings through personalized customer service.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Explained very technical financial information to applicants in easy to understand language.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Monitored pipelines to track and log status of loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Server/Waitress/Bartender/Customer Service
Seneca Allegany Casino
Salamanca, NY
04.2010 - 04.2020
- Greeting customers in a friendly, professional manner, provide immediate and immaculate service, up selling, providing any necessary information and knowledge about environment and corporation, use of Info
- Genesis computer software to ring in, send orders and cash out patrons, use of player comp cards, cash, gift cards, major credit cards, room charges,
- Handling various amounts of money.
- Generates a overall pleasurable experience for elderly, adults, and children of all ages, working with a diverse large amount of people, always clean, neat, and presentable, carry major clientele within establishment, CPR certified,
- Granted certificate of excellence for outstanding performance and achievement as a trainer
- Greeted new customers, discussed specials, and took drink orders.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Processed orders and sent to kitchen employees for preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Checked guests' identification before serving alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Personal Banker/Cross Train Teller
KeyBank National Association
Lakewood, NY
05.2016 - 11.2019
- Consumer/commercial/retail banking
- Monitored accuracy of customer information in system.
- Explained account terms and conditions to customers.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Verified customer identity and reviewed documentation for accuracy.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Presented new and additional products and services to existing customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Provided customers with additional information regarding account services.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Greeted customers and delivered information about new account processes.
- Maintained customer records and updated account information.
- Reconciled customer accounts and balanced daily transactions.
- Expanded client base by promoting new financial products.
- Processed customer payments and account setup charges.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Tracked and processed customer account requests and applications.
- Collected customer information and completed new account forms.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Promoted financial products by maintaining excellent service offering knowledge.
- Activated new accounts and issued customer identification numbers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Responded to customer inquiries regarding new accounts and account services.
Customer Service Agent
Buffalo Niagara Airport, Delta/Regional Elite Airlines, JOB SKILLS
Buffalo, NY
06.2009 - 04.2012
- Constant trained-hands on and written, frequent travels for training to meet job criteria, a must had professional business appearance, gathered customers personal information to generate and book tickets, checked for proper identification passports, green cards, and birth certificates, booked tickets domestic and internationally, calculated fares, printed and wrote receipts, handled large amounts of money, was accountable and responsible for all cash/credit collected during shift, paperwork/cash drops based on all sales made during shift, stood on feet for 10-12 hours a day, weighed luggage, lifted 20-200lbs of luggage, checked customers in for flights, generated luggage tags, scanned tickets, boarded and un-boarded flights, controlled and functioned of jet bridge for take offs and landings, cleaned airplanes, made claims and insurance claims on luggage, scheduled delivery of luggage, scheduled delivery and pick up for American Red Cross, generated an overall pleasurable and safe experience among people of all ages, races, and religion
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Veterinary Assistant Certification - Veterinary Technology
Animal Behavior College
Online03.2015
Vocational Certification - Airline Career Training Program
The Airline Academy
Daytona Beach, FL05.2009
Diploma - Digital Communications And Media
Jamestown High School
Jamestown, NY2008
Skills
- Microsoft Word
- Researching Skills
- Problem-Solving Ability
- Money Handling
- Office Support
- Professional Correspondence
- Office Operations
- Office Meetings
- Data Communications
- Public Service
- Email Correspondence
- Customer Care
- Word Processing
- Public Notifications
Additional Information
•2021-Present-In home New York state licensed child daycare provider
-Hartson Haven
•Private in home care
•Presently manage custodial services with The Town of Poland
•Cleaning services/vacation homes
Timeline
Deputy Town Clerk
Town Of Poland
08.2022 - Current
Payroll, Book Keeping, Waitress, Bartender
American Legion
08.2022 - Current
Retail Services Officer/Teller
Community Bank N.A
12.2019 - 07.2021
Personal Banker/Cross Train Teller
KeyBank National Association
05.2016 - 11.2019
Server/Waitress/Bartender/Customer Service
Seneca Allegany Casino
04.2010 - 04.2020
Customer Service Agent
Buffalo Niagara Airport, Delta/Regional Elite Airlines, JOB SKILLS
06.2009 - 04.2012
Veterinary Assistant Certification - Veterinary Technology
Animal Behavior College
Vocational Certification - Airline Career Training Program
The Airline Academy
Diploma - Digital Communications And Media
Jamestown High School