- Learning new cooking techniques and expanding my culinary skills
- Reading
- Strategy Games
- Crafting and DIY Projects
- Embracing outdoor adventures such as hiking and swimming
- Kayaking
- I enjoy cooking for friends and family gatherings
- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Music
- Avid Reader
- Fundraising Events
- Playing Sports
- Astrology
- Animal Care
- Watching Movies and TV Shows
- Camping
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
- Personal Development and Self-Improvement
- Road Trips
Emily J Wachter
Westminster,MD
Work Preference
Summary
Dynamic and detail-oriented with proven expertise in computer and filing skills. Proficient in patient scheduling and insurance verification. Well versed in healthcare practices, compliance standards, and policies/operations of the office. Top-notch abilities working in a fast paced environment meticulously to complete work in a timely manner. Responsible, punctual & productive professional when working with little to no supervision. I excel in client relations and stress management as well as 10+ years of customer service- very extroverted & hospitable to all. Bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated to applying training, monitoring, and morale building abilities to enhance employee engagement and boost performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Dr Wilbur Kuo & Associates Internal Medicine
10.2023 - Current
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Remain aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verify and update demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Check patient insurance, demographic, and health history to keep information current.
- Complete clerical duties and tasks for clinic administration.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Support office staff and operational requirements with administrative tasks.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Perform various administrative tasks by filing, copying and faxing documents.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinate referrals through insurance and other medical specialists and documented details in patient charts.
Waitress/Head Bartender
Rocksalt Grille
07.2019 - 11.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Trained multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Served high customer volumes during special events, nights, and weekends.
Waitress
Johanssons Dining House
06.2016 - 03.2019
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
IHOP
06.2015 - 06.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cashier/Food Preparation Worker
Little Caesars Pizza
01.2013 - 12.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Trained new staff on food preparation and safety procedures.
Education
No Degree - Criminal Justice
Carroll Community College
Westminster, MDHigh School Diploma -
Winters Mill High School
Westminster, MD06-2014
No Degree - Culinary Arts/Baking
Carroll County Career & Technology Center
Westminster, MD06-2014
Skills
- Paperwork, calendar and scheduling coordination for patients
- Office administration/computer skills
- Insurance verification
- Client relations
- Service upselling
- Positive and professional customer service
- Stress management
- Quick Learner- Learned my current job with no medical experience in a week
- Collaboration and teamwork
- Adaptable/Flexible
- Reliable/Punctual
- Sales expertise
Accomplishments
- Providing and handling administrative support for event planning.
- Assisting event coordinators with multiple tasks.
- Addressing duties such as promoting and selling products, helping with setup and teardown at events, managing expenses, & assisting guests and crowds with the proper information and necessities they need to provide a quality experience.
- Resolving product issues through consumer testing.
- Using Microsoft Excel and Apple computer software to keep all paperwork and filing organized.
- Supervised team of 20+ staff members.
- Obtaining hundreds of new patients/customers through effective promoting online and word of mouth to bring in cliental for business anywhere I am employed. *extremely adept in promoting/upselling*
- Documenting and resolving multiple issues which leads to resolving the problems and effectively working through each challenge to ensure customer/patient satisfaction and return rates of 100%.
- Increases sales/revenue
- Reduce costs
- Save money/time
- Innovation
- Process Improvement
- Introduce new ideas
- Problem Solver
Affiliations
- Dr Wilbur Kuo & Associates
- Danalicious Desserts LLC- Networking, Promoting, Upselling/Sales
- Volunteer- Carroll County Farm Museum (all events)
- Shift Coordinator- Little Caesars
Interests
Certification
Hospitality Manager- Event Coordinating
Medical Administrative Assistant
TIPS Certified- Bartending
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Success isn't always about greatness. It's about consistency. Consistent hard work leads to success. Greatness will come."
Dwayne Johnson
Software
Microsoft
Apple
Excel
Powerpoint
Google Chrome
Windows
Languages
English
Full Professional
Timeline
Medical Receptionist
Dr Wilbur Kuo & Associates Internal Medicine
10.2023 - Current
Waitress/Head Bartender
Rocksalt Grille
07.2019 - 11.2023
Waitress
Johanssons Dining House
06.2016 - 03.2019
Waitress
IHOP
06.2015 - 06.2016
Cashier/Food Preparation Worker
Little Caesars Pizza
01.2013 - 12.2014
No Degree - Criminal Justice
Carroll Community College
High School Diploma -
Winters Mill High School
No Degree - Culinary Arts/Baking
Carroll County Career & Technology Center