Overview
Work History
Education
Timeline
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Emily K Day

Overview

8
8
years of professional experience

Work History

Floral Designer & Gardener

Freelance
09.2021 - Current
  • Designer working in the floral wedding industry, primarily designing and creating arrangements and installations in the studio and on-site, which requires working quickly and efficiently in a fast-paced and stressful environment.
  • Freelance gardening work, including house plant potting, watering and pruning, and general landscaping at event venues, parks, and restaurants.

Seasonal Gardener

Omega Institute
04.2023 - 06.2023
  • Prepped and maintained the grounds of a large campus, with duties including planting, weeding, raking, mulching, and general landscaping upkeep.

Customer Success Associate

SproutVideo
03.2020 - 09.2021
  • Corresponded with customers daily via email and live chat within Zendesk, answering inquiries and finding solutions to problems on the spot.
  • Provided excellent customer support to ensure 100% customer satisfaction.
  • Worked closely with the development team to troubleshoot all issues for customers as quickly as possible.

Greenmarket Manager

GrowNYC
06.2019 - 01.2020
  • Oversaw market set up and break downs, completed daily reports, and resolved conflicts in the markets.
  • Planned and conducted cooking demonstrations and other promotional market events.
  • Managed EBT and debit/credit transactions.
  • Educated the public on a variety of food access and incentive programs.

Climbing Instructor / Front Desk Staff

Steep Rock Bouldering
01.2019 - 06.2019
  • Taught after-school youth programs for kids aged 6 to 16.
  • Taught private lessons to youth and adults.
  • Managed front desk duties, including retail, memberships, emails, and safety trainings.

Spring Project Coordinator

Brooklyn Community Services
03.2019 - 05.2019
  • Led BCS’s Spring Into Action community volunteer events, which included seed planting, gardening, and weeding around city parks.
  • Updated the BCS social media pages with photos and videos of volunteer projects.

Customer Success Analyst

Ombud
01.2017 - 12.2018
  • Corresponded with clients daily via email and Zendesk.
  • Responded to and maintained support tickets; filtered and logged product requests and bug tickets.
  • Worked with Quality Assurance to conduct regression testing on a weekly basis.
  • Conducted office management duties, such as office inventory and event planning.

Environmental Educator and Outreach Coordinator

San Francisco
09.2015 - 09.2016
  • Led students in grades two through twelve on field trips throughout San Francisco’s parks as an Environmental Educator with the Youth Stewardship Program, which focused on connecting students to nature through informal science education and hands-on restoration projects.
  • Coordinated all outreach aspects of the Youth Stewardship Program and the volunteer department, from managing social media accounts and blogs to recruiting volunteers.
  • Developed and updated the curriculum for the Youth Stewardship Program.
  • Supervised volunteer projects on a weekly basis based on project instructions from the park gardeners, such as seed planting, invasive species removal, and general horticulture tasks around various parks.

Education

Bachelor of Arts - Environmental Sustainability

University of Oklahoma
2015

Timeline

Seasonal Gardener

Omega Institute
04.2023 - 06.2023

Floral Designer & Gardener

Freelance
09.2021 - Current

Customer Success Associate

SproutVideo
03.2020 - 09.2021

Greenmarket Manager

GrowNYC
06.2019 - 01.2020

Spring Project Coordinator

Brooklyn Community Services
03.2019 - 05.2019

Climbing Instructor / Front Desk Staff

Steep Rock Bouldering
01.2019 - 06.2019

Customer Success Analyst

Ombud
01.2017 - 12.2018

Environmental Educator and Outreach Coordinator

San Francisco
09.2015 - 09.2016

Bachelor of Arts - Environmental Sustainability

University of Oklahoma

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Emily K Day